Venue Operations Manager

2 weeks ago

Macquarie Park, Australia Macquarie University Full time

PRIMARY DETAIL

We currently have an exciting opportunity for a Venue Operations Manager to join our team.

The Venue Operations Manager is responsible for all aspects of the Macquarie University City Campus including management and execution of daily operations, people management, operational efficiency, securing and delivering events, food & beverage operations and customer satisfaction.

Duties include:

- Overseeing daily operations to ensure smooth and efficient functioning of the venue.
- Developing and implementing strategies to enhance guest experiences and drive revenue growth through increase occupancy of event and conferencing spaces.
- Follow up on sales leads, conducting on-site inspections with clients of available function spaces and securing bookings.
- Monitoring financial performance, managing budgets, and preparing reports to track key metrics.
- Manage and develop the team including recruitment, induction, performance management and training.
- Resolve customer queries and complaints.
- Stock management, including inventory control, ordering and maintaining stock levels
- Collaborate with relevant stakeholder to deliver on outcomes.
- Develop and maintain effective relationships with clients to ensure overall satisfaction when planning and delivering their conference/event.

ABOUT US

The Macquarie University City Campus operates as a shared facility for teaching, internal and external conference, events and meetings for both Macquarie University and external clients.

ABOUT YOU

You will have proven experience working in a similar environment and/or venue management supervisory experience, you have a passion for excellent customer service and sales. You have previously led or supervised a diverse team. You have excellent organisation skills and attention to detail to create memorable experiences for your guests.

Benefits of Working for Macquarie University Services Limited
- Free gym and aquatic centre membership at Macquarie University Sports & Aquatic Centre
- Professional development and career progression opportunities
- Paid concessional days between Christmas and the New Year
- 25% off purchases at all Campus Life operated outlets
- Friendly and collaborative values-driven culture
- Access to our staff wellbeing program, staff support services, & employee flu shot program
- Discounted corporate health insurance

How to Apply

To be considered for this position, please submit your CV and short cover letter outlining your suitability for the role addressing the criteria. All applicants must have the right to work in Australia.

In the first instance, please direct any queries to General Operations Manager at

If you need any support or reasonable adjustments through this recruitment process, please let us know so we can provide the support you need.

Applications Close:
26/09/2024 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.

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