Systems Support Specialist

**Job no**: 517887

**Brand**: Global Supply

**Work type**: Full time, Hybrid

**Location**: Queensland

**Categories**: Wholesale & Product, Information & Technology

**About the Opportunity**

The Systems Support team is responsible for all aspects of support for business-critical systems used by Global Supply and our Selling Partners globally.

**What you will be doing**:

- Systems Support_
- Provide outstanding service to Global Supply and partners globally
- Second level support for queries escalated from Global Supply and Selling Partners
- Problem-solving to identify and resolve business and system-related issues
- Proactively recommending process change for business improvement
- Setup, maintenance and support of HELiO, TravelBox, HotelHub, and associated systems for Global Supply and Selling Partners globally
- Ensure knowledge share on proper use of business systems by providing internal trainings/demos and creating knowledge articles
- Critical analysis, creation and ongoing maintenance of system documentation / knowledge base articles
- Release Management_
- Coordinate in conjunction with our vendors, on end-to-end release management for all system modifications
- Review system modifications document and execute functional test cases, as required
- Communication with vendors and users globally regarding any system issues, outages and changes
- Ensure systems are maintained to the highest level, including testing and implementation of software updates and functional enhancements
- Manage change in business processes associated with the rollout of system enhancements

**You will need**:

- Minimum one years’ experience in an environment requiring:

- Analysis of information to assist with problem resolution and business process improvement
- Dissemination of information via written and verbal communication
- Active participation in meetings with business representatives
- Exposure to travel systems (e.g. HELiO, TravelBox, HotelHub) such that there is an understanding of the complexities of global booking systems
- Travel industry experience (Retail or Wholesale) and or Hotel Reservation/Systems experience highly desirable
- Sound knowledge of Microsoft Office suite
- Previous experience in a customer service/helpdesk support/call centre environment

**Location**: Brisbane Head Office, South Bank

**Hours**: Full time office hours Mon-Fri with hybrid work from home/office options. After hours on-call duty on a rotational basis

**About the Benefits**
- On target earnings of $66 k + super/incentives p.a. plus employee share plan
- Global career opportunities in a network of brands in more than 20 countries
- We embrace a flexible, hybrid workplace
- Generous travel discounts on flights, cruises, hotels and insurance for you, your family and friends
- Thrive in a diverse and inclusive environment
- Discounted financial and health services
- Access to our internal 24/7 gym
- We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability

**About the Business**

Global Supply is Flight Centre Travel Group’s global in-house product procurement and consolidation business, servicing a number of Flight Centre’s worldwide selling businesses including Retail, in-country support, Liberty Travel, GoGo Worldwide Vacations and Flight Centre Asia.

LI-CM1
- Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes._