Digital & Ecommerce Specialist

1 week ago

Lidcombe, Australia Costco AU Full time

Costco Wholesale is the 3rd largest global retailer already operating more than 772 locations in 11 countries, catering to both business and individual members. We are dedicated to quality in every area of our business, and have a unique opportunity for an Inventory Control Specialist to join our growing Buying team and develop a career at Costco.

**Position Summary**

Supporting and assisting the e-Commerce Website Manager to ensure the effective operation & ongoing development of the website and App. Interface with all global and domestic stakeholders to ensure developments are prioritized & delivered on time.

**Job Duties/Essential Functions**
- Assisting the e-Commerce Web Manager to manage the development of the website and ensures its overall integrity and to monitor and maintain the back-end system and platforms.
- Work with the Marketing and Design teams to ensure promotions are set up and executed as scheduled.
- Collaborate with Marketing, Buying and Design teams to ensure the onsite execution aligns with the wider business strategy and delivered on time.
- Manage and maintain the Jira ticketing support system for both global and domestic eCommerce teams.
- Troubleshoot and escalate, when required, all bugs and improvements through the Jira ticket system. Ensuring all follow up and responses are in a timely manner.
- Assist and coordinate various projects to deliver an enhanced user experience.
- Assist Digital Design and Content teams in maintaining contents on the frontend.
- Liaise with IS technical support teams with any production issues affecting the website or App.
- Assist Customer Care by providing technical supports and maintaining customer data.
- In conjunction with the Digital & eCommerce Manager setup and manage the system accounts for compliance and PCI Audits.
- Continually monitor and recommend improvements to the customer journey taking account of customer feedback and analytics.
- Education/Training: Higher School Certificate or higher., Experience using Firebase, Jira and DMS/WMS inventory management solutions.

**Knowledge/Skills**:

- Proven background and experience working within e-Commerce, preferably in the retail sector.
- Strong CMS experience, ideally with Hybris.
- Experience using Firebase, Jira and DMS / WMS inventory management solutions.
- Competent HTML/CSS Skills
- Experience with User Acceptance Testing (UAT).
- Strong experience with customer database management and have strong numerate, analytical and communication skills
- Excellent written, verbal and presentation communications.
- Capable of working on own initiative, self-motivated, sometimes outside of standard work hours.

**Other Specific requirements**:
Full COVID-19 vaccination or medical contraindications certificate

** If successful, you will be required to undertake role & department specific training within specified timeframes

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