Customer Support Manager

2 weeks ago

Sydney, Australia Relevance AI Full time

**About Relevance AI**:
We are a fast growing Series A backed startup building the Home of the AI Workforce. Our mission is to enable the next doubling in human prosperity by delegating as much work as possible to the AI Workforce, a team of AI agents working together in a Multi-agent system.

We are a team of 30+, growing fast and based in Sydney and San Francisco, California, we have raised $15M+ to date from leading VCs like Insight Partners and Peak XV.

**The job**:
We’re looking for a Customer Support Manager, focused delivering world-class customer support to our users.

**What you will do**:

- Support our customers every day.
- Working with the rest of the team, develop the customer support function from the ground up.
- It's the first dedicated customer support role at Relevance AI. So it's a very rare opportunity to really have a huge impact.
- Work with the team to ensure that our guides and documentation are up to date.
- Deploy AI Agents to help you deliver world class customer support.

**What You Will Need?**:

- Experience as a Customer Support Manager in a SAAS B2B environment.
- Excellent communication skills
- The ability to quickly get up to speed with the developments of a rapidly changing product.

**What Do We Love to See?**:

- Accountability for customer-centric outcomes. If you’ve owned and drove a number, tell us all about it.
- A growth-mindset. We value hard work, resilience, and those that are eager to learn from feedback.
- A proactive approach to identifying and solving problems.
- A keen interest in Generative AI.

This role is based in Sydney, and no recruiters, please.

  • Store Manager

    2 days ago

    Sydney, Australia Hero Sushi Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a full time manager. We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description - Location: North Sydney-Chatswood area / Sydney CBD -...

  • Customer Experience Manager

    2 weeks ago

    Sydney, Australia Support Services - InfraBuild Full time

    **About the role**: You will drive a culture of innovation and oversee the post-sales customer experience in the NSW region. As a member of the Regional Leadership Team, you will contribute to the strategic plan and help translate it into operational objectives and continuous improvement projects. You will lead a high-performing residential and commercial...

  • Manager Systems

    4 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Systems & Support Services, Office of the Independent Review Officer** **Clerk Grade**:11/12 **Annual Salary Range**:$149,739 - $173,174 + superannuation **Employment Type**:Temporary (12 months), Full-time **Location**:Darlinghurst, Sydney **The organisation** The IRO is an independent statutory office established under the Personal Injury...

  • Customer Support Manager

    1 week ago

    Sydney, Australia King Living Full time

    Collaborative & inclusive working environment - Established innovative Australian brand with huge growth potential - An opportunity to lead and manage a diverse progressive team Since 1977, King **Living** has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and...

  • Customer Support Manager

    2 days ago

    Sydney, Australia Nuvei Full time

    **Title - Customer Support Manager Desired Location - Sydney (Remote is ok)** **Hybrid - Remote - On site** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular,...

  • Customer Support Manager

    3 days ago

    Sydney, New South Wales, Australia Nuvei Full time $80,000 - $120,000 per year

    Title – Customer Support Manager Desired Location – Syndney (Remote is ok)Hybrid – Remote – On siteThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible...

  • Customer Support Manager

    2 days ago

    Sydney, New South Wales, Australia Nuvei Full time $80,000 - $120,000 per year

    Title – Customer Support Manager Desired Location – Sydney (Remote is ok)Hybrid – Remote – On siteThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible...

  • Customer Support Manager

    1 week ago

    Sydney, Australia CM Group Full time

    About CM Group CM Group offers a suite of world-class martech solutions that help marketers create and foster relationships with consumers across the entire customer lifecycle. CM Group now includes Campaign Monitor, Emma, Vuture, Liveclicker, Sailthru, Selligent and Cheetah Digital. By joining together these leading solutions, CM Group offers a variety of...

  • Customer Support Manager

    1 week ago

    Sydney, Australia Insurance Australia Group LTD Full time

    Customer Support Manager **Make a difference and join the Customer Relations leadership team as a Customer Support Manager.** **Join the largest insurance group in Australia and New Zealand.** **Your Role** As a Customer Support Manager, you'll enable the Customer Support team to deliver a great experience for customers lodging complaints, escalating...

  • Customer Strategy Specialist

    6 days ago

    Sydney, Australia NSW Government -Customer Strategy & Technology Full time

    **Exciting opportunities to work in a dynamic team and showcase your customer strategy, analytical, communication and stakeholder engagement skills**: - **2 Permanent full-time roles based at Sydney (flexibility offered).**: - **A challenging and rewarding role offering great exposure and opportunity to contribute in a meaningful way to the future of...