Team Leader

1 week ago

Melbourne City Centre, Australia Court Services Victoria Full time

Who are we looking for?
You either have leadership experience or are ready for the next step in your career. Ideally, you have had the opportunity to provide training and support to team members and are comfortable and capable in dealing with technology and systems. You have a strong focus on providing great service and demonstrate an empathetic and proactive approach, as well as having:

- Excellent written and verbal communication skills including an ability to have challenging conversations
- Flexible attitude and willing to work in a rapidly evolving environment
- Common sense and good judgement
- Strong planning and organisation skills, including the ability to manage long term, cyclical projects and adhere to milestones and service delivery targets
- Excellent interpersonal skills

About the role
The role works closely with two other team leaders and is required to proactively oversee and manage the performance outputs and service delivery of the team, according to changing workload and priorities. The ability to manage complex and sensitive cases and escalated client contact is also an important function of the role. This process will be used to establish an Order of Merit for upcoming Team Leader vacancies in the Human Rights Division
What's in it for you?
Working at VCAT means enjoying a strong sense of purpose and engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- Practical, one on one training for all aspects of the role
- Career progression opportunities and internal training programs to suit your professional development goals so you can be the best at what you do.
- Our Health and Wellbeing program provides access to programs, activities and health resources to support your wellbeing, including:

- A free service providing access to qualified counsellors for confidential, short-term support for personal problems that may be affecting you at work or at home.
- Online classes and activities including yoga, mindfulness and pilates
- Peer support program
- Salary packaging for superannuation and novated lease
- MYKI commuter club
- The VCAT Social Club brings staff together with a variety of events and activities held throughout the year

Who we are
VCAT is part of Victoria's justice system and provides fair, efficient and affordable justice by resolving disputes and making decisions. We service a range of disputes, from residential tenancy, guardianship and civil matters to complex building and property and human rights matters. The work we do relates to day-to-day matters that directly affect the lives of people in the community as well as the economy.
How to apply
- resume
- a short covering letter

For further information please see the attached position description.

  • Team Leader

    1 week ago

    Melbourne City Centre, Australia Wage Inspectorate Victoria Full time

    The Team Leader plays a key leadership role within Wage Inspectorate Victoria, responsible for managing, coaching, and developing a small team of Authorised Officers to conduct high-quality investigations and compliance activities. This particular role will lead the Child Employment team and investigate compliance and Child Employment laws. Reporting to the...

  • Team Leader

    4 days ago

    Melbourne City Centre, Victoria, Australia Probe Group Full time $60,000 - $90,000 per year

    We're seeking an experienced Team Leader to join our Customer Care team, working on behalf of one of Australia's leading retail brands.In this role, you'll lead a small, close-knit team of email-based Customer Care Agents, responsible for managing customer enquiries, logging tickets, and triaging issues through Salesforce and other internal systems.Key...

  • Team Leader

    19 hours ago

    Melbourne City Centre, Australia HAYS Full time

    Responsible for the leadership and collection results of a team or teams of Collections. **Your new company** A leading independent provider of trusted data and analytics products and services in Australia and New Zealand. This organisation is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand. Working...

  • Team Leader, Parentline

    3 days ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Team Leader Parentline is responsible for providing leadership to a team of qualified counsellors under the guidance of the Manager. The Team leader will mentor staff skills and performance development in service delivery, including policy and procedures compliance. In conjunction with the Manager, the Team Leader will monitor the delivery and...

  • Team Leader Middle Leaders Program

    20 hours ago

    Melbourne City Centre, Australia Department of Education Full time

    **An exciting opportunity to join our team and play an important role in the Victorian Academy of Teaching and Leadership (Academy).** At the Academy, we are passionate about meaningful and exciting work that has an impact on education and student outcomes. Our shared purpose is to create and offer evidence-informed professional learning programs, events...

  • Team Leader, Early Resolution Team

    2 weeks ago

    Melbourne City Centre, Australia Department of Health Full time

    **About the role**: Team leaders provide professional advice and direction regarding the resolution of a broad range of complex and sensitive matters in relation to the regulation of registered health practitioners. In general, Team leaders lead, motivate and support a small team to ensure we meet our performance standards within our Service Charter. Team...

  • Team Leader Relocations

    3 days ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** The Team Leader, Relocations role leads a team of relocations officers that connect directly with renters to support their relocation, from first engagement to being moved into the new home. The Team Leader, Relocations will work collaboratively with internal and external stakeholders under the direction of the Manager, Relocation Operations....

  • Knowledge and Process Team Leader

    19 hours ago

    Melbourne Airport, Australia Team Global Express Full time

    About the Role Team Global Express (TGE) is seeking a high calibre, experienced Knowledge & Process Team Leader to join our Service Operations team. You will have the opportunity to lead our Knowledge & Process team in order to identify, plan, design and deliver service excellence to our customers via our Service contact centres. The position is primarily...

  • Team Leader

    1 week ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    **Utilise your expertise to provide support and advice to the Prison Industry Administration Team.**: - **Ongoing, Full-Time opportunity to work with a high-performing and passionate team.**: - **VPS Grade 4: $97,955 - $111,142 plus superannuation.** The Department of Justice and Community Safety is seeking a Team Leader - Industry Administration Team to...

  • Team Leader Procurement

    2 weeks ago

    Melbourne City Centre, Australia Sustainability Victoria Full time

    VPS5.2 Fixed term to 30 June 2027 **About the role** Reporting to the Chief Financial Officer, the Team Leader Procurement will lead, support, advise and build the capability of SV's staff by providing probity, policy and process advice, administrative support and training to support effective contracts and procurement and efficient contract and...