Associate Customer Success Manager

**We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there's still an exciting journey ahead of us. Do you want to join us?**:
We are part of an exploding industry where we have become a well-known, trusted brand in the global market. We are looking for an Associate Customer Success Manager to join our Customer Success team here in Melbourne to support our regional expansion.

The Associate Customer Success Manager is responsible for overseeing a portfolio of SME customers on the journey to achieve their priorities and goals whilst renewing and expanding our current customer relationships. The Customer Success team plays a crucial role in Trustpilot's commitment to building trust and transparency between consumers and businesses around the world.

You will need previous experience with client retention and growth, to be an expert in building consultative relationships and excited about being responsible for ensuring that every Trustpilot customer has a knowledgeable, responsive, and personable main point of contact during their entire life-cycle.

**In your role you will**:

- Establish a relationship with your customers, ensuring customers' overall adoption and satisfaction with Trustpilot products, strengthening their adoption and ensuring subscription renewal, account growth, and reducing churn.
- Own the success of assigned customers ensuring that they meet their business goals and realise the full value of the Trustpilot platform and services by defining short, mid, and long-term Trustpilot goals.
- Develop business expansion potential with your accounts and deliver a sustainable pipeline of up-sells and cross-sells.
- Showcase success stories and wins with internal teams and our customers.

**We are looking for people who have the following**:

- Ideally 1-2 years of B2B sales or account management experience.
- Comfortable learning new processes/systems quickly.
- Professional communication skills, highly organised, collaborative, and detail-oriented
- Experience building and maintaining relationships with multiple stakeholders while working to mitigate churn, and encourage engagement and revenue growth.
- A self-motivated team member who is comfortable working in an exciting environment.
- Enthusiasm for technology and for being a part of a fast-growing SaaS company.
- Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.
- Experience within Online Marketing, e-commerce, or SaaS environments.

**We offer**:

- Opportunities for you to be directly involved in what your personal and professional development entails.
- The opportunity to be a key presence at a global market-leading tech company.
- Vibrant culture in our Cremorne office and opportunities for flexible working.
- Generous and rewarding commission and incentive plans.
- Engaging and fun events throughout the year.
- The opportunity to be involved in and support ERG (Employee Resource Groups) such as Trustpilot Women in Leadership (TWIL) - an employee-led initiative designed to encourage leadership at Trustpilot by identifying, empowering, and equipping motivated women to move into leadership positions.
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.

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**About Trustpilot**:
At Trustpilot, we're passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we're a place to connect with and influence businesses. For companies, we're a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.

With vibrant office locations all around the world and over 40 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of ping-pong, a cup of coffee or maybe grab a beer after work.
- Trustpilot is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Trustpilot is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trustpilot are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Trustpilot will not tolerate discrimination or harassment based on any of these characteristics. Trustpilot encourages applicants of all ages._
- Trustpilot is a global company and our data practices are designed to ensure that your persona