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Customer Service Executive Adelaide
2 weeks ago
We are looking for an experienced Customer Service Executive to join our team based in Adelaide on a permanent full-time basis.
**The Customer Service Executive**is responsible for delivering a “wow” experience to our Customers as a first point of contact for all divisions of Rentokil Initial. You will be required to handle inbound/outbound contact in a professional manner to preserve customer retention and initiate new business opportunities to existing customers that have been requested.
**Your responsibilities will also include**:
- Managing and prioritizing daily workload in a shared inbox
- First contact resolution for cross category works required
- Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
- Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other internal departments to resolve enquiries.
- Build and maintain strong, long-lasting customer relationships with both external and internal customers
- Work cross functionally with the internal service delivery teams to ensure customer needs are being met.
- Ability to meet KPIs
**Requirements**:
- Previous working experience in a Customer Service Role
- Previous Sales and Portfolio management experience
- Excellent customer service skills
- Intermediate computer skills
- Complaint handling and conflict resolution skills
- Ability to work under pressure, multi-task and work autonomously
- High attention to detail
- Outstanding verbal and written communication skills
- Love working in a team environment
**Perks and benefits**
- Strong work life balance culture.
- Free Onsite Parking
- Employee Assistance Program (EAP)
- Discounted Pest Services
- Employee Referral Program Employee cash incentive programs and bonuses
**About Rentokil Initial**
At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
From washrooms to aged care homes, to office plantscaping and classrooms - we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.
In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.
**Employee Testimonials**:
"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."
Angela Smith - Technician
“All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself. The best thing about working for Rentokil Initial is the teamwork. Our motto is that we are all in this together.”
Amanda Haans - Local Service & Sales Manager
“Being in the Rentokil Initial Team, it feels like a family.”
Thanh Nguyen - Technician
“I got to the point in my life where I was looking for something different. Since joining Rentokil, I’ve been provided with so many qualifications and opportunities for advancement.”
Jim Evans - Senior Technician
