Regional Operations Manager

Key leadership role managing multiple Retirement Villages
- Customise your week
- working from home, the office or out in our villages
- Based out of Brisbane or Sydney

**About the role**
Bolton Clarke is seeking a strategic and experienced Regional Operations Manager to lead our vibrant Retirement Living communities across a geographically dispersed region. This is a pivotal leadership role where you’ll drive operational excellence, champion resident satisfaction, and foster a culture of continuous improvement.

**Your impact**
As Regional Operations Manager, you’ll play a pivotal role in shaping the strategic direction and operational excellence of our Retirement Living communities.
- Provide executive oversight of a regional portfolio of retirement villages, ensuring alignment with Bolton Clarke’s strategic goals and performance objectives
- Lead and support Village Managers to deliver exceptional resident experiences and foster a culture of empowerment and engagement
- Drive financial performance through effective budget management, cost optimisation, and strategic planning
- Champion resident satisfaction, using insights to improve NPS scores and deliver service excellence
- Ensure compliance with industry legislation, accreditation standards, and Bolton Clarke’s quality frameworks
- Collaborate across contracts, sales, marketing, property, and support services to achieve strategic and financial targets
- Represent Bolton Clarke in industry forums and advocacy initiatives, enhancing our visibility and influence within the sector

**What you’ll bring**
- Tertiary qualifications in Business, Finance, Health, or a related field or equivalent experience
- Proven leadership in operational management within complex, multi-dimensional organisations, ideally in the retirement, health, or community sectors
- Strong financial acumen, with experience managing complex budgets and driving financial governance
- Demonstrated success in leading organisational change and embedding a culture of continuous improvement
- Ability to navigate ambiguity and competing priorities with sound judgment and strategic focus
- A passion for service excellence and a resident first mindset
- Exceptional communication, negotiation, and stakeholder engagement skills
- A track record of delivering business transformation initiatives that enhance service quality and resident satisfaction
- Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always Safe; and Always Together in all aspects of your work._

**Why Work for Bolton Clarke?**
Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating, and supporting older Australians to live and age positively.

**In Addition, We Offer**
- Mix of office-based work and working from home
- A work culture that values you and invests in your career
- Salary packaging options and tax benefits of up to $15,900 plus an additional $2650 in entertainment per year available
- Mobile phone and laptop provided
- Options for additional purchased leave
- Employee Assistance Program for you and your family
- Private health insurance discounts

**How to Apply**

Applicants must be willing to undergo a Federal Police Clearance, obtain a 2025 flu vaccination, and meet at least one COVID-19 vaccination.