Rental Agent

**Job Description**: Are you a passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you We are currently seeking a sales motivated and customer-oriented **Sales & Customer Service Officer**to join our **Coolangatta Airport**team on a **full time basis** **Why join Europcar?** - A competitive hourly rate + shift loadings + generous, uncapped incentive scheme - Opportunity to maximise your income based on your exceptional performance with our incentive program - Ongoing training and development - Access to same-day pay via our financial wellbeing provider - Company uniform provided - Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more - Access to an international brand with opportunities to work nationally and globally - Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness - Great culture, working with an energetic, supportive and high performing team **Some of the key responsibilities include**: - Greet customers and assist them in renting vehicles as based on their preferences and needs - Process rental agreements accurately and efficiently - Address customer inquires and concerns promptly and professionally - Inspect vehicles before and after rental periods, noting any damages - Achieve or exceed sales targets - Maintain knowledge of current promotions, services, and products to assist with sales efforts - Build strong customer relationships to encourage repeat business and referrals **To be considered, you should possess**: - Previous experience in sales, customer service or retail - Car rental experience is highly desirable - Strong communication skills and ability to interact with customers - Computer literacy skills required - Ability to work efficiently in a fast-paced, high-pressure environment - Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays - Valid Australian driver’s license with a clean driving record - Current and ongoing Australian work rights - A positive can do attitude **Europcar Mobility Group** Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. _“We help to change the way you move” _is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.