Rostering Officer

**About us**:
People's First Choice Australia is an NDIS registered Disability Services organisation operating across the North West region of Victoria. We support an approach that is: professional, flexible, reliable, empowering for individuals, ethical, collaborative, and accountable. We are on the search for exceptional person to provide support and assistance to clients

**About the role**

In the capacity of Rostering Coordinator, you will be a responsible for responding to staffing requests, rostering staff to clients and meeting the expectations of our clients, participants, referring organisations and staff in a timely manner.

The role will include:

- answering phone calls and assisting with client and stakeholder enquiries
- scheduling of support staff and ensuring all client services are filled in a timely manner
- using a software program to enter service details/Service booking on PRODA

**Key responsibilities for this role**
- Develop rosters to achieve efficiency and maximise the use of resources
- Utilise workforce to cover shift shortfalls
- Roster staff to attend training
- Provide advice and support to internal customers, supervisors and employees throughout the workforce planning and utilisation process, ensuring accurate information is provided to stakeholders
- Produce accurate and informative reports from time and attendance, payroll, and operational reporting systems.
- Ensure compliance with all relevant legislation, standards, and regulations

**Essential Selection Criteria**
- Demonstrated experience in a similar high-volume staff rostering and scheduling role.
- Demonstrated knowledge and understanding of rostering and scheduling processes.
- Experience using Brevity or similar rostering and scheduling software (Experience using Turnpoint care/Brevity is highly regarded).
- Exceptional communication skills, both written and verbal
- Moderate competency in Microsoft Office skills.
- Ability to communicate with a variety of stakeholders.
- Accuracy and attention to detail with data entry.
- Understanding of industrial relations, awards, and agreements and how they impact on rosters
- Demonstrated integrity, professionalism, and high level of resilience; and
- 2 or more years previous experience of rostering, scheduling, or labour hire, preferably in the Communities Services sector, specifically Disability.
- Strong planning and organisation skills with good attention to detail
- be flexible and available to work after hours and weekends, if rostered.

**Job Type**: Casual

**Salary**: $30.11 - $33.33 per hour

Schedule:

- 8 hour shift
- Every weekend
- Monday to Friday
- Public holidays
- Weekend availability

Work Location: One location