General Manager, Digital and Technology

**Flourish Australia has an exciting brand new opportunity for a General Manager, Digital and Technology to provide leadership and direction across our digital, technology, communication and data analytics functions**:

- **Attractive remuneration package in addition to 10.5% superannuation + Tax-Free Salary Packaging**
- **Working Monday - Friday**
- **Closed-term full-time (5 years)**
- **Located in Sydney Olympic Park (hybrid working arrangements available)**

**About the Opportunity**:
The General Manager, Digital and Technology is responsible for developing, implementing and overseeing the integrated policies, programs and objectives for the organisation’s digital strategy and innovation programs, whilst concurrently ensuring the business as usual activities support accessibility of technology in a dispersed geographic network of offices. The position also has responsibility for the cyber resilience of the organisation, managing the cyber maturity and risk management program.

The position drives digital innovation across the organisation and serves as a change agent, driving a digital mindset through collaboration, knowledge sharing, and highlighting digital best practices amongst colleagues to help establish a robust digital ecosystem.

**_ The key tasks and responsibilities will include but is not limited to_**:

- Lead the strategic and operational activities of the IT and Digital team
- Manage and lead a cohesive IT and Digital team to ensure high quality, timely and effective practices, processes and services in accordance with industry best practice standards
- Develop and maintain a clear and compelling digital strategy for the organisation’s future
- Ensure that digital initiatives are fully integrated with the strategic planning process, including leadership commitment and resource allocation
- Own, lead and monitor the digital-innovation project portfolio
- Identify new tools (AI, digital, CRM) that can support and enhance Flourish Australia’s activities and services
- Lead the analytics/business intelligence function by creating and producing analysis and reports regarding trends, preferences and other information on the organisation’s activities
- Measure Return on Investment (ROI) for digital projects, fine-tuning approaches as needed to ensure that organisation is investing in the appropriate tools and resources
- Leverage digital tools, data and technology to deliver on the objectives of the Strategic Plan and to best serve people accessing supports and staff
- Develop and manage the ICT budget and resources
- Ensure appropriate ICT Governance and the development and maintenance of appropriate policies, procedures and accreditations
- To find out more about the General Manager, Digital and Technology role, please review the _Position Description_._

**About You**:
To be successful in this role, you will have acquired a high level of skill, expertise, and personal attributes required to effectively perform the inherent requirements of this position description and to achieve the performance agreement agreed with the CFO. As the General Manager, Digital and Technology, you will:

- Have strong interpersonal skills, ability to communicate and manage relationships at all levels of the organisation, including with staff at remote locations.
- Think laterally and contribute to a significant degree at high-level meetings
- Obtain working knowledge of all Flourish Australia programs
- Possess strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
- Be people focused, work in partnership, value diversity and be respectful at all times
- Ensure activities in their area of responsibility are user driven, and assist with the achievement of the organisation’s Strategic Plan and Digital Transformation Strategy

**Who we are**:
Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community.Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

**Selection Criteria**:
**_ Essential:_**
- Relevant three year degree in Business, or IT or related field.
- Extensive experience in the leadership of successful digital transformation projects, and/or managing an ICT function in a geographically dispersed medium to large organisation.
- Experience in managing and leading a high performing team focused on good customer service.
- Proven communication skills for influencing and collaborating with others.
- Experience leading the development, implementation, and ongoing management of organisation-wide digital technology plans and programs, i