Private Concierge

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Private Concierge - Premium Home & Lifestyle Services
Deliver premium care with a personal touch and help our self-funded clients access more of what they need to thrive.
Full-time position
Location - Sydney Central and North
At Uniting, we know care is about more than meeting needs. It’s about creating experiences that reflect each client’s lifestyle, values, and aspirations. Our Private Client Concierge role is a unique opportunity to combine leadership, service excellence, and premium relationship management.
About the Role
As a Private Concierge, you’ll act as the trusted point of contact for clients and their families. From tailored in-home support to wellbeing initiatives and lifestyle services, you’ll design and coordinate solutions that enhance daily living, ensure clients live well at home and stay meaningfully connected to their community.
You’ll take a proactive role in introducing additional services to help clients discover new ways to enjoy their independence. Your ability to confidently engage, listen, and present options will be central to creating lasting relationships and driving service growth.
What You’ll Do
- Act as the trusted central contact for private clients, delivering a concierge-level experience
- Build deep, professional relationships with clients and their families
- Anticipate needs and promote additional services that align with clients' preferences
- Confidently present options, manage service agreements, and oversee budgets and billing
- Work collaboratively with clinical, allied health, and support teams to deliver seamless, holistic care
- Collaborate with internal and external providers (clinical, allied health, lifestyle, and more) to deliver quality outcomes
- Maintain accountability for client satisfaction, staff performance, and service quality

What You’ll Bring
- Demonstrated care management experience, ideally in an Aged care, health or community services setting
- Strong background in sales, customer service, or relationship management
- The ability to engage confidently with our self-funded clients and build trusted, professional relationships
- Demonstrated experience in expanding services in a way that feels natural and client-centre
- Excellent communication, negotiation, and problem-solving skills
- Relevant qualifications (Aged Care, Community Services, Business, or related field)
- Driver licence and comprehensively insured car.

**Even better**:

- Diploma or Bachelor qualification in a relevant field (such as Business, Aged Care or Healthcare)
- Experience using client management systems

Why Join Us?
- Step into a premium client-facing role with the scope to shape unique services and experiences
- Work at the intersection of care, lifestyle, and premium service delivery
- Be part of a respected, values-driven organisation known for excellence in aged care
- Access professional development and pathways for career growth

About Uniting
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value - it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
How to apply
What to expect
Please know that employment with Uniting will require a National Police Check and Reference Checks.
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