Software Support Analyst

Software Support Analyst

**Locations: Melbourne - Yarra Falls (Hybrid)**

This is a hybrid position primarily based in Yarra Falls, Melbourne. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

**We give you a world of potential**

We have an opportunity for a Software Support Analyst to join us at our global head office in Abbotsford. This role reports to the Manager of Support and Projects and forms part of a global team that includes North America and Europe. You will work as part of a small Melbourne team serving clients across Asia-Pacific Region.

**A role you will love**

Computershare Governance Services (CGS) is the leading global supplier of web based entity management, board portal and subsidiary governance solutions. Leading companies from all market segments look to our solutions to stay compliant and minimize risk.

Our team is responsible for project managing the implementation of CGS entity management and board management solutions to ensure they are completed in accordance with client expectations and regulatory requirements. it is vital that high standards of service and professionalism are maintained to reinforce the Computershare brand and our promise to our clients.

This position may be required to work some extended hours and requires flexibility to work weekend daytime hours on-call on a rotating support roster.

**Key Responsibilities Include (but are not limited to)**:

- up. Including documenting client requests, assigning to team members and updating clients with problem status.
- Assisting new client implementations with configuration and testing of CGS solutions. Including assisting with a variety of tasks and documentation for new clients
- Detailing assessment of issues, estimating resource requirements and delivering a resolution. Including problem requests documented and assigned
- Participating in self-development, 1 on 1 coaching, department training and internal courses that will aid in their development of CGS project management, including ongoing product training

**What will you bring to the role?**
- Excellent customer service skills and a strong support ethic
- Experience working in a customer service role, preferably within a support environment
- Strong technical aptitude
- Ability to communicate effectively with people at senior levels of the organisation, including senior management
- Strong organisational skills
- Strong documentation skills
- Proven track record of complying with processes and procedures
- Excellent attention to detail

The following skills/experiences are desirable however not essential:

- Additional languages other than English to support international customers.
- Knowledge of corporate governance and/or compliance
- Understanding of CGS products or competitive software products

**Rewards designed for you**

**Flexible work** to help you find the best balance between work and lifestyle.

**Health and wellbeing **rewards that can be tailored to support you and your family.

**Invest in our business **by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

**Extra rewards **ranging from recognition awards and team get togethers to helping you invest in your future.

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**About Us**

**A company to be proud of**

We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

**A diverse and inclusive place to work**

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

**About the Team**

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

Job ID 300000883495829