Business Direct Manager
2 weeks ago
About the team
The Direct Business Banking team is part of Business Banking and Agri, servicing business customers in the under $500K lending space. We work with our distribution partners in branches, digital and consumer connection as well as our partners in operations and commercial credit risk to support our existing customers to grow and to attract new customer to BENs Business Banking proposition.
The Manager Direct Business Banking works in a central location, partnering virtually across Business Customer lenders, Consumer lenders, building relationships with customers to provide quality banking services and help grow their businesses.
The role
In this role, you are responsible for the retention and growth of the Direct Business portfolio of customers and ensuring BEN provides the right solutions to meet their needs. You are one of our experts in small and Direct business needs and predominantly manage business lending below $500K.
As the Business Direct Manager, a key part of your role is to explore leads for new business opportunities (virtually) and maintains exemplary customer service delivery for the existing portfolio of customers. Your success is impacted by your ability to deepen existing customer relationships through understanding our customer needs and providing customer service excellence. You are responsible for developing and delivering win-win solutions that meet the customer’s needs, objectives and interests and the Bank’s growth target and risk appetite.
This role will be based out of Brisbane, Bendigo or Melbourne.
You
Some of the key capabilities and experience which will set you up for success in this role includes:
Demonstrated record of service excellence
Business lending experience and proven sales performance in the small business segment where you’ve consistently met targets
Demonstrated experience in credit analysis and writing in small business lending, desirable
Market knowledge relating to micro and small businesses
Proven capability in building trusted relationships
Financial analysis skills, including the ability to analyse and interpret financial statements
Deep understanding of the Bank’s Policies and Procedures
Naturally, exceptional communication and problem-solving skills are an essential part of this role.
If you seek reward in helping the people behind small businesses achieve their goals, you will have a fulfilling career as part of our team.
About Bendigo and Adelaide Bank
Bendigo Bank has a unique position in the Banking and Finance industry: we are a trusted brand with a (really) high Net Promoter Score and the time is right for growth as businesses reconsider the sort of bank they want to partner with. With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank. Every day, we work hard to bring our company purpose to life; feeding into the success of our customers and communities and not off it.
Why us?
There's so much more to a career with Bendigo and Adelaide Bank than just banking.
**Get real benefits, work life balance and flexibility such as**:
Flexible Work Options
A range of staff banking and superannuation benefits
An employee wellness service in the form of an app that is also extended to family members
Gym membership discounts
Private health insurance discounts
Retail discounts
- Screening may take place before closing date*
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