Casual Customer Experience Officers X 3

**Position description - Community Centres Customer Experience**
**Officer (Casual)**
May 2025**

**Position title**Community Centres Customer Experience Officer - casual

**Position number**1683,1684, 1693

**Classification (Level)**Level 2

**Department**City Services

**Division**Community Connections

**Business unit**Community Wellbeing

**People Leader**Community Centre Coordinator
Team Leader Community Centres, staff, volunteers and tutors
within the Community Centre Team, Community Wellbeing

**Key stakeholders**
Unit, Projects and Partnerships Team, Positive Ageing and
Inclusion Team, Libraries.

**Community Vision: A liveable, sustainable community.**
The strategic directions of Liveable, Sustainable, and Community reflect the aspirations of
the community for the City of Marion’s future.
A fourth strategic direction, Our Organisation, sets the focus for Council and its staff toward
fulfilling the 2024-2034 Community Vision and Strategic Directions. These interconnected
directions emphasise a commitment to achieving holistic outcomes for the council area

**City of Marion Values**
Our Values inform what is important in how we deliver for our community.
They aspire towards a consistent standard that can be expected from all who engage with
the City of Marion.

**Together we**
**Focus on the customer |** We are**:Our Community Vision**
- Engaged with our diverse community
- Responsive and proactive
- Dedicated to delivering great customer

experiences
**Engage with respect |** We are:

- Committed to a safe and inclusive workplace
- Connected, caring and professional
- Honest, transparent and act with integrity

**Embrace excellence |**We are**:

- Adaptable, driven and continuously improve
- Accountable for our decisions and actions
- Proactive in sustainability and support the

environment

A great place to _work_

**Position description - Community Centres Customer Experience**
**Officer (Casual)**
May 2025**

**Purpose**

The position will be responsible for supporting the delivery of professional, effective and
efficient operations across City of Marion Community Centre’s

The primary objective of this position will be to maintain a high level of customer service
function at the reception desk, including venue hire, administration and operational tasks
with the key focus on supporting after hour events and programs and ensuring activities of
the Centre are in accordance with Council’s and the customer requirements.

This role will provide opportunities in a positive and energetic collaboration together with
the Community Centre Team to deliver culturally diverse and inclusive capacity building
initiatives and programs.

Strong communication skills and ability to maintain solid relationships (with internal and
external) stakeholders will be vital to this role.

As an ongoing commitment to the organisation you will be responsible for delivering the
best service to our community and to improve residents’ quality life; continuously, smartly
and efficiently in the scope of your daily work.

**Key Deliverables**
- Support the day-to-day operations and delivery of programs at the Centre through

reception, administration and operational tasks, data collection and promotion.
- Provide general customer service as part of the Centres team which includes working

on the reception desk, answering telephones to assist customers accessing Centre
services, taking bookings and handling cash.
- Provide support to Centres through entering all relevant data from programs and

bookings into online data entry systems to ensure all statistics and evaluation are
entering into the various systems for “on-time” reporting across programming.
- Set up meeting room furniture and facilities/technology as per booking, when

necessary.
- Undertake induction tours and proactive asset pre and post hire inspections and

other measures that ensure facilities are presented in a condition that meets
customer needs and creates a sense of pride through their appearance and function,
ensuring safe work practices are used by all hirers throughout the Centre.
- Willingness to participate and work across all Centre sites whilst promoting a positive

image of council.

A great place to _work_

**Position description - Community Centres Customer Experience**
**Officer (Casual)**
May 2025**

**Person Specification**

Essential criteria
- Proven experience in managing a busy reception with face-to-face communication,
- Ability to communicate effectively and work with a diverse customer group.
- Strong attention to detail and organisational skills.
- Demonstrated experience with Microsoft Office suite software, computer literacy and

troubleshooting skills, specifically with regards to electronic presentations.
- Ability to ‘set up’ - ‘pack down’ for hirer use, which may include extensive manual

handling tasks.
- Strong verbal and written communication skills.
- Good time management skills and ability to prioritise conflicting activities/tas