General Manager

**Description**:
**Provide caring, compassionate, respectful and high-quality holistic care in Aged, Disability, Transitional & Palliative Care and Hospital in the Home**

**Right at Home** is one of the largest home care providers in the world, with approximately 600 offices in eight countries around the world.

**“Our mission is to improve the quality of life for those we serve**.”

**We are looking for experienced GM who can lead the day to day operations at Right at Home Kalgoorlie Wheatbelt & Perth Southern Eastern Suburbs**

The **General Manager** is vital to the Franchise’s business success, and is responsible for the management, operations, financial, clinical, staff resourcing, and safety obligations.

The **General Manager** is responsible for the Franchise Operations to realise the Right at Home established mission, and objectives. Promoting corporate values and shaping a positive culture is a vital aspect of the role.

The **General Manager's** role is to operate the Franchise within the Right at Home System and comply with all of the Master Franchise requirements. Also the General Manger is required to operate the business for financial and operational accountability, using IT systems as directed by the Right at Home Master Franchise such as Xero, Visual Care, and SharePoint.

**Essential Duties and Responsibilities**

The following are the essential duties and responsibilities with this role:

- Accountable for the Franchise Office in accordance with the Right at Home Franchise System
- Operational accountability for all areas: operations, financial, clinical, staffing and safety With support from the Home Office.
- Lead the team to deliver quality care and service to clients
- Oversee the Care Manager with all HCP, NDIS and Private Pay clients, adhering to the Aged Care Quality Safety Commission standards
- Troubleshoot client queries from a service led perspective
- Responsible for the adequate staffing and resourcing of the Franchise Office
- Work with the Home Office Support team to ensure all standards and requirements of a Right at Home Franchise are met.
- Attend to all Master Franchise requests for reporting, adhering to processes and attending all events and functions.
- Adhere to all legislative requirements as required
- Undertake training as requested

**Administrative Functions**
- Operating relevant systems including Enterprise Management System (Visual Care), Visual Care CRM and SharePoint,
- Training RightStart offices on access to and understanding of the Policies & Procedures and Operations Manuals, ensuring that each policy has been read and understood, via a checklist and as part of the project timeline.

**Leadership**:

- Lead the Franchise office team
- Promoting a spirit of ‘everyone matters' in an environment of collegiality and working together.
- Ensure daily workload management and timeframes are proactively managed to ensure optimum effectiveness and productivity.

**Culture**:
Promote and develop a culture of thought leadership and teamwork that reflects the values and care principles of Right at Home by:

- Ensuring all staff feel they are a valued and important contributors to the team (Everyone Matters)
- Promoting and committing to a continuous journey of personal growth of all staff and clients (Life Long Learning) (Improve the quality of life for those we serve).
- Creating an environment of ensuring laughter and purpose for both clients and staff (Positive Energy, Fun and excitement)
- Striving to always do the best we can (Service Excellence)
- Thinking outside the square to inspire new ideas (Innovative Thinking)
- Embrace change; meet challenges with courage and fortitude (Be fearless, be brave).
- Committing and accountability to the professional and ethical standards of behaviour, individually and within the team (Absolute Integrity)
- Undertake projects as requested (Yes, we can)

**Educational Qualifications**
- Degree in Commerce, Business, Nursing Health Care, Accounting, Management, or other relevant qualification
- Excellent Skills with SharePoint, Word, Excel, PowerPoint, Outlook, and Social Media
- Knowledge of the XERO Accounting system an advantage
- Knowledge of the home / aged care industry an advantage

**Experience**
- Relevant tertiary qualification: 5 - 8 years (desirable)
- Previous experience in a management capacity responsible for the financial success of a business (essential)
- Knowledge of the aged care/disability care industry/issues or Community In-Home Care, Continuous Quality Improvement (essential)
- Ability to work with Aged Care Quality Safety Commission (essential)

**Skills, Knowledge and Abilities**
- Business management and operations skills
- Establishes and maintains effective communication and harmonious working relationships.
- Well organised and methodical
- Systems orientated and following documented processes
- Willingness to learn
- Updates knowledge and skills by pursuing continuing professional