Hospital Coordinator

Sydney Veterinary Emergency & Specialists is a 1000m2 purpose-built facility which in conjunction with our exceptional staff allows us to provide excellent care to patients. The emergency service is a 24 hour a day service with a team of experienced and supportive Vets. The referral team comprises of surgical, medicine, anaesthesia and imaging specialists, in addition to our dermatology specialist and dental service.

We are looking for a caring and professional hospital coordinator to join the team on a full-time basis.

**About you**:

- You love animals AND their owners.... we have amazing clients who value our high standards of care
- You have leadership experience within the veterinary industry, ideally with formal leadership or management training
- You have exceptional task management and can coordinate complex schedules
- You have a solution-focused approach to work and a positive attitude
- You are driven to continue learning and share their knowledge with those around you
- You value collegiality and a positive working relationship with all staff and demonstrate that in your interactions with your co-workers.
- You are innovative in your approach, seeking opportunities to improve processes and further drive the growth of the business

**About the job**:

- Coordinating the transition of cases between internal departments
- Liaising with other specialist hospitals, including coordinating patient transfers and scheduling outpatient treatments
- Building and maintaining referring vet relationships
- Client relationship management, including responding to client complaints and supporting the reception team to deliver exceptional customer service
- Optimising hospital workflow to allow our veterinarians to see a higher volume of cases, while supporting the ongoing provision of exceptional patient care
- Maintaining and managing the consulting and procedure schedules for specialists

**About SVES**:

- We like shiny gadgets - and are lucky to have a lot of them
- We love clients as much as we love their pets - you'll need a big heart to work here
- We are professional - we hold ourselves to high standards and you should too.
- We are a team of vets, nurses and support staff that are active in sharing knowledge and have a strong focus on continuous improvement in knowledge, skills and practices. A good workplace culture with likeminded individuals is important to us.
- We believe in a work/life balance; we like our staff to work hard, then have time off to live their lives outside work.