Retail Security Manager

3 days ago

Maroochydore, Australia TRIDENT SERVICES AUSTRALIA Full time

Trident Services Security Pty Ltd is an industry leader in the provision of integrated services, including cleaning and security services in retail centres and airports throughout Australia. We pride ourselves on the delivery of highly proactive and well managed services to our Clients.

**About the role**

**What you’ll be doing**
- Reporting to the Trident Integrated Services Manager on all security and safety related matters.
- Effective management and coordination of the greater security team, in line with all contractual service expectations and emergency management guidelines.
- Oversight of the security team roster and Trident’s time and attendance processes, including managing budgets, financial performance and taking on accountability for outcomes.
- Ensuring contract compliance in line with site operating instructions and all client critical policies and procedures.
- Ensure that quality service standards are maintained by all team members through effective auditing, training and mentoring - including onboarding, induction and site-specific training.
- Control of employee management and corrective action processes where required.
- The coordination and overseeing of training delivery to all security personnel, to ensure that service standards remain contemporary and in keeping with our contractual obligations.
- Compiling and generating various reports for both Trident and the client, in line with the service specifications.
- Liaising regularly with centre management and all stakeholders, including emergency services any associated local business and community groups, for the purpose of developing and maintaining strong working relationships.
- Ensuring compliance with relevant legislation, regulations, and company policies.
- Contributing to governance, strategy, and driving continuous improvement and innovation.
- Identifying and implementing improvements to existing security procedures and protocols.

**The person we are looking for will possess**:

- Minimum 3 years’ demonstrated experience in a supervisory, managerial or large team leadership role within the security industry.
- Excellent leadership skills, high-level interpersonal and exemplary communication skills and strategic planning abilities.
- Strategic thinker with a focus on results and a track record of achieving ambitious objectives.
- Strong problem-solving and decision-making skills, with a proactive approach to security and emergency management processes.
- Thorough understanding of security practices, procedures and all current and relevant legislation.
- Hold relevant industry licences in compliance with QLD Security Licencing - specifically Crowd Control, Security Officer (Unarmed) and Monitoring components.
- Hold a valid Senior First Aid Certificate with CPR
- Unrestricted working rights in Australia
- Open Class C - Australian Drivers Licence
- Proficient in the use of security-related technology and systems
- Ability to work a Tuesday to Saturday roster

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