Personal Banker

**Company Description**
- Based in Cessnock, NSW
- Full time (75 hours per fortnight)
- 9 extra days of leave* Salary range: $71,100 to $79,700 including super

**Be part of Beyond Bank a bank that is for and with you**.

We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.

We’re excited to offer a fantastic opportunity to join our growing team in Cessnock, a region known for its strong community spirit and vibrant local culture. As a Personal Banker, you’ll be the face of Beyond Bank Australia, delivering exceptional service that reflects our core values and supports our Customer Ownership Strategy. You’ll build meaningful relationships with customers, provide tailored financial solutions, and actively engage in local initiatives that strengthen our connection with the Cessnock community—all while contributing to the overall success of the branch through individual performance.
- Provide a personalized banking experience to new and existing customers
- Proactively identify customer needs and connect them with appropriate banking solutions
- Manage customer inquiries, transactions, and account maintenance with professionalism and attention to detail
- Collaborate with specialists across the organization to offer comprehensive financial solutions
- Foster a positive and supportive team environment through effective communication and collaboration
- Continuously seek opportunities for professional growth and development

**Qualifications**
- Excellent customer service skills with a friendly and empathetic approach
- Strong communication and interpersonal abilities to build lasting customer relationships
- Problem-solving and analytical skills to address customer concerns effectively
- Proficiency in banking products, services, and industry regulations
- Ability to work in a dynamic, fast-paced customer service environment
- Passion for serving the local community and contributing to its growth
- Teamwork and collaboration skills to work effectively with colleagues
- Commitment to continuous learning and professional development
- Banking or financial services experience is preferred but not essential

**Additional Information** See yourself in our team**

Reporting to the Branch Manager, you will be joining the Cessnock Branch, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with their banking needs.

**Why work for Beyond Bank?**

**And there’s even more benefits**:

- Our branch employees receive an additional 6 days of paid leave per year*
- Additional 3 paid work-life balance days to boost your annual leave*
- Paid community volunteer days to support many community charities across Australia
- Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
- A flexible, and diverse working environment
- Career development opportunities, training and coaching

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.

**What does our recruitment process look like?**
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

Applications close 29/05/2025

**As a certified B Corp we are using our business as a force for good.