Event Planning Manager

Summary

**About Hyatt**
At Hyatt we care for people so they can be their best. Care comes from an authentic place of **_empathy_** and human **_connection._** We do this by truly seeing people and getting to know them as **_unique_** individuals, to enable us to design and deliver **_personal experiences_**. With over 590 properties around the world, our brands include: Andaz, Grand Hyatt, Park Hyatt, Hyatt Regency, HYATT, Hyatt Centric, Hyatt Place, Hyatt House Hyatt Ziva, and Hyatt Zilara

**The Role**
You will join an energetic and passionate team of Event Planners who are responsible for coordinating and working with clients to create bold and memorable experiences for all types of events from simple business meetings to our signature #LivingGrand experiences.

**Day to Day**
- To liaise with allocated event planners in order to coordinate all aspects of their program and ensure the best possible results, thereby achieving the department's objectives and targets as set out in the annual business plan. To maximise revenue for food and beverage and up-sell at all opportunities to generate additional revenue.
- To manage residential M.I.C.E. and events groups as allocated by the Director of Event Planning and all events as required and generate future business from existing clients, from hand over to departure, with a focus on relationship maintenance.
- To manage short lead team and all business requests received within 30 days of arrival, in both the contracting and execution phase.
- To complete tasks pertaining to the overall operation of the department, and support the team as a key leader.
- To manage and coordinate, from confirmation to departure, large events (M.I.C.E. / Social / Groups).
- To generate future business from existing clients, and actively assist in the re-booking process.
- Compilation and distribution of the event function sheets and floor plans.
- To maximize revenue for the Food & Beverage & Rooms Divisions and up-sell at all opportunities to generate additional revenue.
- To complete tasks pertaining to the overall operation of the department.
- To ensure there is a strong focus on customer relationship development, maintenance and assistance with feedback and complaints

**Qualifications**:
**What we are looking for?**
- Team orientated with demonstrated competence in effective people leadership.
- Strong market knowledge.
- Proven experience being client focused whilst balancing business expectations and standards.
- Proven experience driving revenue once events are confirmed.
- Experience with achieving compliance guidelines so that client files are managed in line with financial audits.
- Ideally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management.
- Previous experience within a five-star hotel or deluxe meeting venue.
- Extensive knowledge of event service operations.
- Ability to build and maintain positive relationship with internal and external customer.
- Computer skills in MS Office and outlook essential, Opera/Envision EMS/RESERVE are desired.
- Previous reservation/Front Office experience would be advantageous.
- **MUST** have an unrestricted working rights for Australia.
- Applications for Event Planning Executive will also be considered based on experience.

**Culture**
At Grand Hyatt Melbourne, we embody our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of **Fun,** **Creativity, Respect, Empathy, Integrity, **and** Humility** at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. Everything that we do for our guests is mirrored in what we do for our most important asset - YOU

**Benefits**

With enriching work comes amazing rewards

Just some of our associate benefits include:

- Discounted meals in our trendy associate restaurant.
- Complimentary accommodation at selected Hyatt properties worldwide (Full Time and Part Time only).
- Discounted accommodation rates for associates as well as friends and family.
- Food and Beverage discounts at Australian-based Hyatt properties.
- Fully laundered uniforms.
- Learning & Development opportunities.
- Discounted Gym Membership at our City Club.

**How to Apply?