Level 3 Storage

**Level 3 Storage & Backup Administrator**

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

NTT is looking for a Level 3 Storage & Backup Systems Administrator to join our growing Managed Services team on a permanent position.

Our Managed Services team supports day-to-day operations, across multivendor hybrid IT environments. Engineers ensure client IT infrastructure, systems and solutions remain operational through proactively identifying, investigating, and resolving technical issues, restoring service, and facilitating the automated management and control of these systems.

**Working at NTT**

**Primary Duties**
- Support, maintain and manage the technical aspects of a managed IT Infrastructure system.
- Work independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all incidents / requests in a timely manner within agreed SLA. Timely and consistent updates of tickets with resolution tasks performed.
- Proactively identify, investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
- Plan, coordinate and implement complex system changes within client specified change windows. Liaise with the client, vendors, and other partners to ensure mínimal disruption to the client’s day-to-day business operations.
- Monitor performance levels and capacity of supported devices and networks and assist in proper capacity planning and management.
- Identify recurring issues and initiate problem management.
- Proactively identify, contribute, implement, and work with automation teams for effort optimization and automating routine tasks.
- Test new software versions and patches for release suitability and problem resolution.
- Maintain detailed, accurate technical documentation and operational procedures for supported solutions.
- Assist with project delivery to ensure projects deliver to the stated business benefits. Facilitate operational handover.

**What will make you a good fit for the role?**

**Must be an Australian Citizen with AGSVA Security Clearance at NV1 level**

**Technical Stack**

Core Technologies
- DellEMC Compute, Storage and Backup: PowerStore/PowerScale storage and Networker, Network/PPDM backup
- Windows Server including Active Directory, SCCM/WSUS
- Linux (RHEL)
- Vmware
- Server Infrastructure (DellEMC, HP, Cisco)
- Automation technologies: Ansible, Jenkins

Education and Training (Desirable)
- Bachelor’s degree in IT or a related discipline / Advanced Diploma in a related discipline.
- ITIL Foundation certification v3 / v4
- Linux (RHCSA / RHCE)
- MCSA / MCSE certification in Windows Server or Cloud Platform
- VMWare (VCP) certification
- DellEMC Storage certifications

Attributes
- Excellent client service orientation and passion for achieving or exceeding expectations.
- Excellent written and verbal communication skills.
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance and considers possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in pressure situations.
- Ability to explain complex ideas in simple terms.
- Ability to adapt to changing circumstances.

For more information about this or other opportunities, please contact Dennis Anderson. Please quote our job reference number 593455.

**About us**

NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.