Quality Assurance Lead

6 days ago

Brisbane, Australia WorkCover Queensland Full time

**Job no**: 493829
**Work type**: Permanent - Full Time
**Location**: Brisbane CBD
**Categories**: New Claims Group - Claims Assessment

At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.

You’ll contribute to:

- Leading quality assurance reviews to drive continuous improvement in claims quality and customer outcomes
- Coaching and mentoring our people to build capability and embed a culture of continuous improvement
- Analysing quality assurance data to identify systemic trends, root causes, and emerging risks across the claims lifecycle
- Developing executive dashboards and translating complex data into compelling narratives and visualisations to support data-driven decision-making

A bit about you:

- Quality Assurance or Auditing Certification (e.g. ISO 9001 Lead Auditor) highly regarded
- Minimum 2 years’ experience in personal injury claims management, including prior experience as a WorkCover Customer Advisor or equivalent
- Demonstrate advanced analytical skills, proficiency in MS Office, quality monitoring platforms, and data visualisation/reporting tools (e.g., Power BI, Tableau), with a keen attention to detail
- Proven leadership abilities in motivating and developing high-performing teams, setting clear goals, providing constructive feedback, and fostering a culture of accountability and continuous improvement.

A bit about us:
Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

How do I apply?

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

Please Note: WorkCover does not accept unsolicited resumes from agencies and will not be liable for related fees. All recruitment is managed internally. Agencies must not represent or promote WorkCover roles without prior written authorisation.

**Advertised**: 01 Aug 2025 (10:00 AM) E. Australia Standard Time
**Applications close**: 15 Aug 2025 (10:00 AM) E. Australia Standard Time

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