Service Owner

5 days ago

Gold Coast, Australia Derivco Full time

Employment Type: Permanent

We are trailblazers. We are innovative. We have technology running in our veins. Do we tick your boxes? Do you want to play a part in taking gaming technology to the next level? If yes, we’re looking for you

This is your opportunity to be part of the leading software house in the online gaming world. In our space, passionate, innovative and incredibly awesome teams create the best technology in the field, and each day is a chance to level up.

Team Management
- Directly manages cross functional / functional teams and aligns with societies/ standards across the organisation (Platform)
- Focuses and guides team in accomplishing Service objectives
- Ensures that the team members are equipped with the requisite skill set required for both current and future services by developing a training and career development plan for each team member
- Collaboratively works with team members to set performance goals and measures
- Facilitates mentoring and coaching
- Facilitates change management due to changing situational/organizational/market requirements
- Manage relevant team budgets

Strategic Objectives Alignment
- Sets and achieves delivery and quality objectives
- Strategically align service to greater organisational goals
- Understand and align with benefits realisation defined in your area of delivery

Service Execution and Management
- Proactive engagement with customer for continuous improvement of Service
- Maintains appropriate service(s), product(s) and technical knowledge as well as general product group knowledge
- Prioritisation and planning of Service delivery, including implementation and management of relevant Service Level Agreements (SLA)
- Establishes and reviews processes, procedures and efficiency objectives and ensures they are followed
- Provide transparency and proactive communication on failure points within your Service
- Consulting and advising on relevant Service area

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