Downsizing Consultant

**About iDownsize**:
iDownsize is Australia’s first platform designed to match downsizing homeowners over 55 years, with hidden off-market and pre-market properties. By simplifying the downsizing journey, we empower homeowners to access unique property opportunities while saving time and money.

We are looking for a personable, results-driven Downsizing Consultant to join our team. This is a phone-based customer service and sales role where you’ll guide and support homeowners through the process of downsizing. As a key interface between iDownsize and our users, you’ll play a crucial role in helping over 55’s overcome downsizing challenges while ensuring they understand and maximize the value of our platform.

**About the Role**:
As a Downsizing Consultant, your primary responsibility will be to onboard and activate downsizer users on the iDownsize platform. You will help users create their downsizer profile (“downsizer ad”), explain how the platform works, and encourage them to unlock access to off-market properties. By understanding each user’s unique needs and transaction objectives, you’ll provide tailored guidance and support to ensure a seamless downsizing experience.

**Key Responsibilities**:

- User Onboarding:

- Ad Completion:

- Platform Education:

- Relationship Building:

- Needs Assessment:

- Support & Guidance:

- User Feedback:
**Qualifications**:

- Superior communication and interpersonal skills, with a friendly and professional phone manner.
- Experience in customer service, sales, or account management, ideally in a property or tech-related field.
- Life experience and strong ability to build trust and engage users in meaningful conversations.
- Excellent problem-solving skills and the ability to guide users through technical or process-related challenges.
- High level of organization and attention to detail to manage multiple users and their needs effectively.
- Passion for helping people achieve their goals and a genuine interest in the real estate market.

**What We Offer**:

- The opportunity to be part of a groundbreaking platform transforming the downsizing experience in Australia.
- A supportive and collaborative team environment.
- Competitive pay
- Comprehensive training on the iDownsize platform and the downsizing process.

How to Apply:

- ____________________

Join iDownsize and play a vital role in helping Australian homeowners achieve their downsizing goals with confidence and ease.

**Job Type**: Part-time

Pay: $26.00 - $35.00 per hour

Ability to commute/relocate:

- Ultimo, NSW 2007: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Ultimo, NSW 2007

Application Deadline: 14/02/2025
Expected Start Date: 24/02/2025