Residence Manager

Overview:
**Key **Objectives** **of the Role**:
Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion.

Our Adelaide Residence Manager is responsible and accountable for a 725-bed property recently opened in May 2022. This position is an operational role leading our residence-based team to drive forward positive and memorable experiences for our students, delivering on our brand pillars and pledges and financial goals. Our people are #Futureshapers who want to positively influence and shape the lives of others students and Yugoers.

Leading the residence team, the Residence Manager will ensure their assigned portfolio are safe and secure, and meet the established operational, financial and business-related targets. They will take overall responsibility for the assets in championing and executing strategies relating to property management operations, implementing agreed policies, procedures and practices whilst also actively driving improvement and operational excellence. The Residence Manager will actively monitor competitors and advise marketing of the latest market information and make recommendations based on feedback collected from students and staff on the ground.

It’s a great job Ensuring that our services are consistent and that we provide the best experience for students to live their best lives and financial performance for our investors.

**Responsibilities**:
**Key **Responsibilities**:
**Property Management**:

- Manage and monitor appropriate health and safety compliance in the properties, promoting a risk-free environment; drive a positive health and safety culture.
- Drive the use of the company Facilities Management and Compliance Legislative systems and ensure the residences are 100% compliant and maintained to a high standard.
- Manage and monitor 3rd party service providers, and instigate renewal negotiation as required, manage reactive and planned maintenance; cleaners and any minor capital replacement or works program.
- Manage the financial performance of the residences through a drive on sales and revenue performance as well as cost management through P&L financial information. Input to the annual budgeting process with Finance.
- Lead continuous improvement and provide value added initiatives in the residences.
- Take responsibility for operational mobilisation of any new residences or support other openings as required.
- On call duties under an escalation matrix in the event of an emergency.
- Work with the other Residence Managers in Australia to drive consistent performance and improvement across the portfolio.
- Use your upbeat, open minded and outgoing personality to lead, mentor and guide the team to ensure that the student space is running smoothly and new ideas are being welcomed.
- Be Real. Take pride in what you do and own Ensuring high standards of all spaces under your management.

**Deliver on Income Targets**:

- Work with the Area Manager to develop recommendations for Marketing in an organised manner to enhance sales opportunities and performance with the residence ensuring that all properties have an occupancy level in line with the business plan, taking action where necessary including escalating any issues to the Area Manager.
- Take a commercial approach to managing the residence whilst actively seeking ways to maximise revenue, including groups, short term stays and alternative use options and to identify ways to drive greater efficiency and reduce the cost per bed.
- Contribute as required on the annual budget setting process and the budget reforecast for the residences in conjunction with the Financial Controller.
- Approve invoices from vendors, contractors and service providers for payment, escalating any issues to the finance team as appropriate.
- Train and guide the residence teams members in sales and reservations, leading the re-booking campaigns for the residence.
- Management of enquiries and sales process and lead management with the team. (We manage all sales in property)
- Inventory management and pricing strategy recommendations to senior management.
- Take the lead in relationship building with local student groups and University partners in order to drive the business forward and to manage and maintain productive ongoing relationships.
- Build strong relationships with key support functions including Sales, Marketing, Data and Analytics, Systems, HR and Finance.

**Key Performance Indicators - Revenue**:

- NOI target Monthly, YTD, against budget for each space
- GOI target Monthly, YTD, against budget for each space
- Debt target Monthly, YTD, against budget for each space

**Student Experience**:

- Ensure that our students live their best life, so that we exceed their expectations and they re
- book or refer us to others.
- Act as an inspirational lead to the team by ex