Platform Administrator

**Acknowledgement of Country**:
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

**The Opportunity**:

- **Training provided and supportive team environment**:

- **Flexible work arrangements Mix of home and office**:

- **Career development opportunity**

The Planning, Analytics and Integration Group within CSIRO IM&T supports the enterprise data functions that underpin CSIRO’s business systems. These incorporate in excess of 100 products, including in-house developed systems to custom configured systems, as well as the management of numerous “off the shelf” products. The Automation and Integration team sits within the Planning, Analytics and Integration group, providing business process optimisation, data access connectivity, and system support to CSIRO’s business community.

The team operates using DevOps and agile practices and has a policy of continuous review and improvement. Our environment encourages innovation and provides the technology and autonomy to get on with delivery.

The team supports a range of off-the-shelf software platforms, including Donesafe - our digital Health, Safety and Environment (HSE) platform, and DocuSign - our Digital Signatures platform, along with other Commercial-Off-The-Shelf (COTS) platforms.

This role will be responsible for administering these COTS platforms, helping to provide both technical, system configuration and user support. It is anticipated that you will become a functional expert in the platforms you are responsible for, with a detailed knowledge of the platform capabilities, an understanding their architecture, the solution design, and detailed configuration.

Working closely with the Support Lead and other support staff in the team, you will be responsible for coordinating and undertaking the maintenance and support for these COTS platforms, planning releases, change-requests, and patching when needed. You will act as the liaison point for any platform support requests that need to be escalated to the vendor.

**Your duties will include**:

- Provide technical and user support for the COTS platforms you are responsible for, ensuring that support requests are resolved efficiently and in accordance with agreed SLAs.
- Maintain and monitor a development schedule that identifies the future deployment roadmap for requested functionality, identifying possible risks and likely delivery timeframes.
- Maintain detailed documentation of the current, and proposed, system configurations for these platforms.
- Manage the configuration of these platforms to deliver the business capabilities identified by the internal platform roadmap, coordinating where needed with business and IM&T teams to create and manage the associated release planning and change requests.
- Provide 2nd and 3rd level support for these platforms. Where needed, liaise with the platform vendor to initiate and manage, third-level support requests.

**Location**:Canberra, Sydney, Melbourne, Brisbane, Adelaide or Hobart

**Salary**:AU$105k - AU$114k plus up to 15.4% superannuation

**Tenure**:Indefinite

**Reference**:92598

**To be considered you will need**:

- Demonstrated experience understanding and managing the configuration of an enterprise software platform.
- Demonstrated experience translating business requirements into detailed technical designs and system configurations.
- Demonstrated experience working in conjunction with business SME’s to coordinate and deliver system change.
- Demonstrated effective communication skills to build trusted and effective relationships with a wide range of stakeholders across business and technology teams
- Demonstrated experience writing and maintaining detailed system architecture, design and configuration documentation.
- Demonstrated experience providing second level support for an enterprise software platform, and liaising with a software vendor for third level support.

For full details about this role please review the Position Description

**Eligibility**:

- Applications for this position are open to **Australian Citizens**:
**Flexible Working Arrangements**:
We work flexibly at CSIRO, offering a range of options for how, when and where you work.

**Diversity and Inclusion**:
We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish.

**About CSIRO**:
At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact.

CSIRO is