Customer Service Operator

**Administration**

**Brisbane**

**Full Time**

**Icon Group**

**Switchboard Operator - Icon Group**

**Modern Office Space**: Level 1/22 Cordelia Street, South Brisbane Precinct

*Close to South Brisbane Station, and Cultural Centre Bus Exchange*

**Customer Service & Back Office Role**:No Sales, No KPI's, No Debt Collecting - Just help and direct our valued patients and clients to the right places and information
- Who might like this role?_

If you have call centre experience in a service-based role and want to join a smaller team with a team leader who is a genuine favourite across the company, then this is the role for you.

You will be helping our patients and families whom utilise our healthcare services across Australia, making sure they get to speak to who they need, when they need, and providing other general information about our services. You will quickly feel like the expert and if you enjoy that, this role is for you

**Full-Time Hours (Mon-Fri), 6 Month Contract (Possible options for permanent in future). Immediate Start Available**

Watch the video below to hear from the leader of the team about what it means to him to deliver the best possible service to our patients:
Learn about what we do at Icon:
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**About the role**:
We have an amazing opportunity for someone with high volume contact centre experience to join our switchboard team at head office in South Brisbane. You will provide secretarial and reception support while being the first point of contact for customer queries. Reporting to the Switchboard Team Leader, you will be required to work Monday - Friday 76hrs/fortnight (8hr shifts falling between opening hours of 6:30am - 6:00pm). The role is initially offered as a 6 month contract, with the possibility of longer term or permanent options in the future.

Here is your chance to move into an organisation with a heart. We exist to make a difference to our patients all across Australia and beyond, and our Switchboard team deliver exceptional service all day, every day.

**Key responsibilities**:

- Manage and answer the computerized (ARC) switchboard ensuring both internal and external customers receive an outstanding customer service experience
- Assist the courier with distribution of contents from courier bag throughout the day
- Action franking of mail
- Meet and greet all visitors if reception is unavailable, providing exceptional customer service
- Provide water, tea, coffee to visitors when appropriate
- Assist with other administrative tasks as needed

**About you**:
We are seeking a positive, team-focused individual who has a 'can-do' attitude and the ability to work in a fast-paced environment. You will also possess the following:

- Previous experience in a high volume call centre/switchboard environment
- Exceptional communication and interpersonal skills
- Strong attention to detail
- Proficient in Microsoft Office
- Available to work between the hours of 6:30am - 6:00pm Monday to Friday, with a willingness to occasionally work additional hours during periods of leave within the team

**Why choose us?**

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Icon Group is Australia’s largest dedicated cancer care provider with a growing reach into New Zealand and Asia. With over 3,000 employees company-wide, Icon Group’s global footprint includes cancer centres, specialist surgical centres, a health screening service, chemotherapy compounding facilities, pharmacies and the largest private cancer clinical trials program in Australia.

As a purpose-led organisation, we are committed to changing the dial on healthcare outcomes across Asia Pacific and beyond. Icon exists to deliver the best healthcare possible as close to home as possible for patients across the globe.

Our future success depends on the quality and commitment of our team, so we are devoted to empowering our people to thrive in their career through personal and professional growth and development. If you are looking for a dynamic and rewarding role that supports our frontline team to make a difference in the lives of cancer patients globally, this is the opportunity for you

**How to apply?