Ict Program Management Lead

Posted: 13/02/2025

Closing Date: 27/02/2025

Salary: $152,000.00 - $155,000.00

Job Type: Contract - Full Time

Location: Narre Warren

Job Category: IT

Windermere is an independent, not for profit community service organisation working across Victoria including key regional locations, to help those who need it most. Established in 1992, the aim remains to build stronger, connected and supported communities.

Windermere’s aim is to get in early to help children, families and individuals find the best solutions for their varied and complex issues. Support comes in many forms with a focus on intervention, prevention and education to make a difference in the areas of:
Integrated Family Services, Health & Community Services, Victims Assistance Program, Early Childhood Education and Care Services, NDIS Services, Evidence Innovation & Practice, and Trauma and Recovery Services, to respond quickly to emergencies, disasters and emergent needs.

Reporting to the Director Digital Strategy and Data Governance,** the ICT Program Management Lead is integral in achieving ICT results which are aligned with the larger picture of the organization and its strategic goals. Responsible for day-to-day project activities of resourcing, scheduling, prioritisation and task coordination, and meeting project milestones, objectives and deliverables within agreed timeframes and budgets, this role requires a mastery proficiency in service delivery and leadership including stakeholder engagement.**

This newly created 2-year role (potential for ongoing permanent employment) will form an integral part of the delivery of Windermere’s digital strategy and enterprise ICT investment and uplift.

**Why work at Windermere?**

We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.

Staff Benefits - this is where we stand out from the crowd Windermere offers staff a wide range of unique benefits beyond the salary.
- Flexible Ways of Working - 2 days at home and 3 in the office
- Above Award Personal Leave and Wellness Day
- 17.5% annual leave loading
- Gifted days off (between Christmas and New Year)
- Employee Referral Program - $500 per referral
- Flexible Leave Scheme (50/52, 51/52)
- Salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
- Structured performance and 1-on-1 development check-ins and secondment opportunities
- Staff discount program for everyday items
- Opportunities for professional development
- Study Leave provisions
- Rostered Days Off
- 9 Day Fortnight
- Paid Parental Leave

Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. In our staff survey from May 2024, 90% of respondents said they were "_proud to work at Windermere_" and 89.7% feel "_we are committed to diversity, equity and inclusion_".

**Now, let’s talk about this exciting opportunity**

As an experienced **ICT Program Management Lead**you will join our Digital Transformation portfolio, led by a future-focused director with high impact multi-faceted results spanning a 25 year ICT career. You will work closely with Executives and Management to understand business critical issues, lead and champion the business analysis function, deliver high quality project outcomes that contribute to business success.

You will show Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, and possess a strong commitment to achieving the performance objectives.

You will be a hands-on person who enjoys getting things done quickly and managing a variety of activities. You will be self-starter and have the confidence to purposely drive toward results, while constantly problem-solving and engaging the commitment of others.

You will be a highly organised, excellent communicator and listener with independent thought and an inquiring mind. You will enjoy building rapport and relationships with stakeholders and display a poised and persuasive communication style.

You will have proven experience in leadership; a style that is firm and goal oriented, and yet motivates, trains, and engages others in an enthusiastic way is important.

Excellent analytical, problem-solving and critical thinking skills are essential as you will lead the BA and PM maturity and adoption across the organisation.

You will provide effective and high-quality leadership for the program of works and ensure fit for purpose solutions are developed, assessed and presented:

- Design and specifications for system changes, workflows and core business processes are documented and effectively communicated.
- Ensure re