Duty Manager

2 weeks ago

Sydney, Australia IBIS STYLES Full time

**Company Description**
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

Located on the doorstep of Surry Hills & Oxford Street with 413 rooms, Ibis Styles Sydney Central is the perfect destination for guests to experience all that Sydney has to offer If you are a Duty Manager or experienced Front Office Supervisor looking for a change of pace or your next step, this is the role for you.

**What will you be doing?**
- Assist and oversee the day-to-day operations of the Front Office team
- Supervise and mentor team members with true leadership ability that motivates the entire team.
- Ensure the smooth and efficient running of the Hotel's operation in absence of senior management with a high level of customer service provided at all times.
- Actively resolve complaints and challenges presented by guests to reach a win-win situation.
- Process and assist with check-in and check-out of guests
- Respond to and coordinate emergency situations.

**Qualifications** Your skills and experience include**:

- Relevant experience in the hotel industry.
- Strong working knowledge of Opera/Opera Cloud, Microsoft Outlook and Microsoft Office
- Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
- Ability to navigate through change and provide quick thinking solutions should problems arise
- Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
- Clear and confident communication skills - both written and verbal
- Available to work 38 hours per week on a rotating roster including morning, evening and overnight shifts
- Hold a valid Responsible Service of Alcohol, CPR & First Aid certificate

**Additional Information** What’s In It for You**
- Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.
- Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
- Continuous learning and investment into your capability
- Work alongside passionate industry professionals

Be mentored by experienced Accor Hospitality professionals who want to see you succeed

**Our Commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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