Express of Interest

About the job Express of Interest - ServiceNow Consultant | Canberra

**We Are Fujitsu**

We use technology to make lives happier. As a global leader in technology and business solutions, we transform organizations and the world around us. With a long heritage of innovation and expertise, we continuously work to contribute to the growth of society and our customers.

**ABOUT THE ROLE**

The ServiceNow Consultant is responsible for delivering successful outcomes for our customers across various industries.

This role is based in Canberra, but we offer flexible working arrangements, including work-from-home.
- Open for multiple locations across Australia

**RESPONSIBILITIES AND ACCOUNTABILITIES**
- Leading client engagements, driving process definition, re-engineering, and gap analysis during workshops with key customer sponsors and stakeholders. Ensuring technology design and solutions align with business requirements.
- Working independently on engagements, providing holistic services across engagement management, advisory, consulting, and implementation.
- Developing and maintaining strong customer relationships with key stakeholders, including program managers, business process owners, and enterprise architects.
- Producing high-quality customer documentation, including workshop materials, training materials, and solution designs with acute attention to detail.
- Understanding the scope and commercials of customer contracts and managing scope increases during an engagement, keeping the customer and team informed.
- Engaging in presales activities to support the sales process, including building proof of concepts, customer demos, and high-level designs.
- Supporting customer success managers in defining solutions and scoping, refining client vision into activities and estimates.
- Identifying opportunities and influencing clients to adopt Fujitsu services, including CASE, Rapid Seeds, and ServiceNow platform modules, functionality, and upgrades.

**REQUIREMENTS AND EXPERIENCE**
- Minimum of **5+ years of ServiceNow Development** experience with successful delivery of multiple customer engagements.
- Experience across at least three of the following ServiceNow modules**:ITSM, ITOM, CMDB, CSM, or HRSD**.
- Strong leadership and mentoring skills, with experience managing teams and driving collaboration.
- Proven track record in managing client engagements and building strong customer relationships.
- High customer satisfaction scores and recognition for individual contributions to customer outcomes.
- Experience in leading and managing complex client bids and proposal teams.
- Ability to architect complex and innovative solutions that deliver client value.
- **Desired Qualifications**:

- IT Degree or relevant tertiary education in Computer Science.
- ServiceNow certifications (CSA, CIS, ITSM, and at least one other product certification).
- ITIL Foundation Certification.
- Active **AGSVA Security Clearance** is highly desirable.
- ServiceNow sales & presales accreditation in 2+ product lines is a bonus.
- Additional certifications in ServiceNow Suite, and Project Management (Agile, SCRUM, Prince2) are advantageous.

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, and promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this **Be Completely You**.
- **We put people first.** We believe in the power of diversity to drive innovation. Our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion highlight our commitment to an inclusive culture.
- **Career growth.** We offer tailored career paths across our global organization to support your professional and personal growth.
- **Trusted by customers.** We have an excellent reputation across the region and globally.
- **Best-in-class rewards.** We provide flexible work, volunteering leave, and numerous other rewards and recognition programs.
- **Our values.** We live our values of aspiration, trust, and empathy every day.

**Commitment to Diversity, Equity, and Inclusion**

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**For Security-Cleared Roles IMPORTANT**
This role requires Australian citizenship and an active **AGSVA security clearance**. The position may involve access to controlled technologies, requiring additional restrictions under International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). Non-citizens, dual nationals, or citizens from proscribed countries may be affected by these restrictions. Please refer to **Discrimination (Fujitsu Australia Limited) Exemption 2017 (No. 1) Notifiable Instrument NI2020-672 (ACT)** for further information.