Motor Assessor

1 week ago

Adelaide CBD, Australia Insurance Australia Group Full time

**The Role**

**Start: Immediate Start **8:30am - 5.00pm, Monday to Friday Full time Permanent Role

**Training**:In office/on road training will begin from the start date. We do require your commitment to the full-time training.

**Key Responsibilities**:

- Your key focus in the role will be to assess motor vehicle claims, inspecting damage and using your trade experience to determine repair costs as fair and reasonable, correct method of repair established and negotiating total loss settlements
- Customer service and people interaction are a large part of this role
- It is important that you’re a team player with personable communication style, as we work collaboratively in office and in the field to ensure fair and reasonable outcomes
- At times you will act as a negotiator and problem solver for issues between IAG, our customers and repairers

**Skills & Experience**
- Must hold Australian qualifications in Spray Painting, Panel Beating or Mechanic. Proof of qualifications/certificates will be required
- Demonstrate strong technical experience in the motor vehicle repair industry
- Previous quoting or assessing experience within the smash repair industry would be an advantage
- Experience working as a Motor Assessor or working in the Motor Vehicle Repair Industry
- Possess relevant motor vehicle trade qualification (or hold a current Certificate IV in Vehicle Loss Assessing AU40511, and a valid driver license)
- Excellent customer focus, negotiation, and communication skills
- Ability to perform collectively with peers in a team environment
- You will have strong fraud detection, decision making and conflict management skills

**About Us**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

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