Venue Manager

12 hours ago

Wetherill Park, Australia Ausphin Pty Ltd Full time

Our Industry partner, STEAKHOUSE WETHERILL PARK PTY LTD trading as **Volcanos Wetherill Park**. At Volcanos Steakhouse, we combine premium quality with approachable elegance. Our carefully developed menu highlights a selection of dry-aged halal meats and premium Wagyu, perfect for those seeking a refined yet accessible dining experience at the best halal steakhouse in Sydney and best halal steakhouse in Melbourne.

Volcanos Steakhouse proudly serves as the best halal steakhouse in Sydney and Melbourne, offering a top-tier dining experience across our locations in both states. Whether you’re in Western Sydney or exploring Victoria, we deliver an unbeatable selection of juicy dry-aged steaks, tender ribs, and mouth-watering burgers, all complemented by our creative range of non-alcoholic drinks.

We are currently seeking qualified and experienced **Venue Manager** to join our team on a fulltime basis.

**Position Overview**

The Venue Manager is responsible for managing the front-of-house operations of the restaurant, ensuring a premium dining experience through the supervision of supervisors and wait staff, effective service management, and compliance with hospitality regulations. The Venue Manager operates alongside the Bar Manager (equal role) and reports directly to the General Manager, who oversees the business in its entirety.

**Key Responsibilities**
- Plan, organise, and oversee daily front-of-house service operations.
- Supervise, train, and roster supervisors and wait staff to support efficient service delivery.
- Promote and monitor service standards to enhance customer satisfaction and guest loyalty.
- Act as the point of contact for escalated guest concerns and manage customer relations.
- Ensure compliance with occupational health and safety and service-related regulations.
- Liaise with the Bar Manager and kitchen leadership to coordinate seamless service between bar, dining room, and back-of-house operations.
- Implement and review procedures to improve efficiency, customer experience and team performance.
- Monitor consumables relating to FOH service and ensure adequate stock levels.
- Provide operational reports to the General Manager on FOH performance, staffing, and customer feedback.

**Skills & Experience Required**
- Experience in front-of-house or hospitality management within a large restaurant or venue.
- Strong leadership and communication skills to manage supervisors and wait
- staff effectively.
- Demonstrated knowledge of service standards, guest relations, and OH&S compliance in hospitality.
- Ability to resolve customer issues professionally and enhance guest satisfaction.
- Commitment to delivering consistent, high-quality service in a fast-paced environment.

Pay: $75,000.00 - $78,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

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