Personal Cruise Consultant

7 hours ago

Melbourne, Australia Jivaro Full time

This full-time role is an outbound sales position, where you are proactively phoning out to new enquiries and past guests. This position comes with the opportunity to earn uncapped commission on top of the base salary.

**Essential Job Duties Include**:

- Identifying sales opportunities and closing sales over the phone.
- Promoting sales to consumers by acting on leads to identify travel needs, present/explain Crystal Cruises’ products and make travel recommendations.
- Providing seamless cruise and customer service experience, from the initial sales call to confirming the reservation/booking and facilitating the flow of information.
- Establish quality customer relationships by delivering superior customer service, establishing rapport, identifying, and meeting customer needs and expectations.
- Provide information to assist guests about Crystal Cruises ships, destinations, itineraries, and policies.
- Sell Crystal Cruises utilising knowledge of product features, benefits, and pricing.

We are looking for people with strong verbal and written communication skills including professional telephone etiquette. English and any other additional language is a bonus (Mandarin/Chinese preferred). The ability to handle guest issues and overcome objections and the ability to quickly learn and maintain current knowledge of Crystal Cruises’ products and services.

Interpersonal skills to work effectively in a team-based environment with strong customer service skills to create a positive guest experience. Must be able to multi-task and work in a high energy sales and service environment that is goal/quota driven.

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