Assistant Village Manager Karagi Court Retirement

3 days ago

Bateau Bay, Australia Australian Unity Full time

We are looking for an **Assistant Village Manager and Sales Manager** to join our team in Bateau Bay on a Full Time basis.

This is a dual role where you will assist the village manager with sales and oversee the day-to-day operations of our Retirement Villages Elderslee Village, Kiah Lodge and Karagi Court, while ensuring an outstanding experience and quality service to our residents.

Set amongst mature trees, manicured lawns and established gardens, our welcoming communities are ideal for those looking to enjoy their retirement in tranquil surrounds.

**What’s on Offer**:
We value our team greatly and the wonderful work they do within our Residential Communities, to enhance the lives of our residents - the most deserving people in our communities.

Our employees enjoy an enviable range of benefits, including the following:

- Competitive remuneration plus super + sales commissions
- Enjoy additional yearly **Well-Being and Community** leave days
- **Employee Referral Program** - refer your friends and family members and receive $500.00 (part time) or $1500.00 (full time) per successful referral (Terms & Conditions apply)
- **Employee Assistance Program - **support and assistance for you and your partner at those times in life when you need it most
- Attractive **employee discounts** on Australian Unity products including Financial Advice, Dental, Home Loans, Private Health and General Insurance
- **Maxxia Rewards** - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants and more

**Your New Role**

What does your new role look like?
- Assisting in managing a small team which include administration, gardening and maintenance officers, delivering effective leadership, providing coaching and ongoing support
- Engaging in the community; gaining resident feedback and building strong resident and business relationships
- Effective financial management; overseeing and delivering financial budgets, reporting, processing orders for contract services
- Meeting with Resident Committee; gaining valuable insight on community operations and opportunities
- Conducting self-assessments; identifying gaps and improvements aligned with the ARVAS Standards
- Engage with current and prospective residents and families, providing a meaningful and seamless experience for the resident; focusing on their goals and facilitating a warm transition to care.
- Maintaining and maximizing resident occupancy levels; monitoring referrals/sales inquiries and ensuring a high-level customer experience.
- Building a strong referral network of service providers, health professionals, community groups and other community partners to support referral channels
- This is a full time role Monday to Friday however you will be required to be the second point of call outside of hours when the Village Manager is unavailable.

**About You**
- Proven experience in a similar role within management or sales
- Currently hold or be willing to obtain a realestate license.
- Strong financial acumen with experience in budgetary and financial management
- A compliance driven individual with thorough knowledge of the ARVAS Standards and Retirement Villages Act 1986 would be beneficial
- Strong stakeholder engagement, problem solving and conflict resolution skills
- Experience in leading teams and managing gardening/contract services

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