Racq Agency

Come and join the fantastic team at **RACQ Caloundra** as a Member Engagement / Sales Consultant in our retail store in the Caloundra CBD. Engage with our members and deliver tailored solutions across RACQ's range of core products and services. You must be able to adapt quickly to change and provide exceptional customer service both over the phone & in face-to-face interactions.

This is an ideal role if you have experience in the financial services industry and would like to be provided with training to expand your career expertise into further product areas.
- Full time hours, rostered over a 5-day working week
- Availability required Monday to Friday 8:30am - 4:30pm
- Above award wages (plus other employee perks)
- Full-time training provided

Duties
- Determine, understand and deliver on our member’s needs
- Create an open, engaging environment where members feel at ease
- Promote RACQ products and facilitate referrals to specialist staff where required
- Contribute to the achievement of service standards in a multichannel environment
- Maximise opportunities to achieve team and individual KPI’s
- Live the RACQ values and continue to build on the organisation's strong reputation

About you
- Sales and/or customer service experience in a retail or contact centre environment
- Previous experience in insurance, banking or financial services an advantage
- Team player who is committed, motivated, reliable and positive
- Strong listening skills, an engaging communication style and proven ability to determine your customers’ needs
- Attention to detail and accurate data entry skills, while working in a fast-paced, structured environment
- Resilient, adaptable and accepting of change

It is an exciting time to be part of our local agency (and the RACQ family as a whole) as we continue our transformation towards better, smarter & sustainable solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

Expected hours: 38 per week

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Caloundra, QLD 4551: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Working towards sales targets and KPIs: 1 year (preferred)
- Financial services / Insurance / Banking: 1 year (preferred)
- Call centre: 1 year (preferred)

Work Location: In person

Application Deadline: 25/05/2025