Manager, Network Development, Bere Operations

Bachelor Degree in Computer Science or relevant degree/experience - 5+ years of relevant engineering experience - 5+ years people management experience or relevant leadership experience, managing a team of 8+ individual contributors. - 3+ years of Past experience with network operations either as a manager or individual contributor.

Job summary

Our engineers, managers and leaders are innovators at heart; come join us and become integral to the technology company that is the past, present and future of real Cloud Computing.

**Responsibilities**:
Operational Excellence
As a manager within the Networking team you will be expected to drive operational excellence in everything we do. This includes creating sane processes and procedures to improve efficiency in our day-to-day tasks and projects. You will drive standards across the network and ensure that we are fully compliant to those standards and policies. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.

Network Measurement
As a Network Operations manager you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best ROI. This includes measurement of our issues, network capacity, vendor equipment/failures analysis and network performance.

Performance Management/Team Health
You will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and ‘soft skill’ mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling of a 8x7x365 operational rota.

Incident/Change Management
You will be integral to developing and improving incident and change management within the Networking space. Responsibilities include driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the Amazon platform and customer base.

Recruiting and Hiring

Automation
You will be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our vision of all tier-1 faults in the network being fully remediated by software. This will include helping our software teams in Network Operations understand our requirements and drive their roadmaps to ensure that our network engineers are able to directly create new automation tasks directly within those software frameworks rather than relying on other teams to deliver them.

Goal Setting and Delivery

You will directly own defining and delivering strategic goals for your team and for the wider NetOps team. As part of this responsibility, you will be expected to communicate goals to the team, align the necessary resources, and communicate status to the wider leadership team.
- Depth of experience creating and implementing high quality, high volume recruiting plans
- Experience contributing to the creation and implementation of high quality, high volume recruiting plans
- Experience presenting root cause analysis and error correction from operational events to senior management
- Working knowledge and experience of developing operational metrics
- Working knowledge of Networking (TCP/IP, Routing/Switching & Troubleshooting)
- Experience representing your team/technical area to senior management
- In-depth knowledge of Networking
- Experience in contributing to the definition and implementation of automation opportunities within an operations environment
- Experience in agile management methodologies
- Experience with lean methodologies and Six-Sigma or similar qualification
- Meets/exceeds Amazon’s leadership principles requirements for this role
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.