Patient Service Assistant-1

16 hours ago

Sunshine, Australia Fresenius Medical Care Full time

**Position Title**: Patient Service Assistant
**Reports to (position)**: Dialysis Clinic Manager

**Primary purpose of the role**:

- To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.
- Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.

**Key Responsibilities**:

- Protects the rights of patients by adhering to Privacy Principles and providing an excellent
- standard of care.
- Ensures cleanliness and neatness of patient’s environment and stock room
- Ensures cleaning of the Isolation rooms is done when required.
- Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
- Assists with basic food preparation and delivery of nutritional requirements to patients as well as
- assists with meal ordering
- Serves, distributes and collects patient / visitors meals and refreshments
- Arranges patient transport from Dialysis treatment
- Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily
- operation of the clinic
- Monitors consumable stores and orders stock as required
- Confirms delivery of stock, checks inventory and documentation
- Performs stocktake when requested
- Maintains Clinic Manager database
- Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
- Orders and pack away linen
- Assist in the collection of blood samples by pathology lab, help spin blood before collection
- Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
- Ensures/promotes a safe, secure and healthy working environment as detailed in the
- Occupational Health and Safety policy.
- Engages in internal and external in-service activities to enhance / maintain skills and knowledge.

**Competencies (attitude, skills, typical qualifications & experience)**
**Essential**:

- Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into
- daily practice
- Demonstrated organizational and problem solving skills combined with the ability to work in a
- self-directed manner
- Effective communication and interpersonal skills including the ability to operate within a
- multidisciplinary team
- Knowledge of Occupational Health and Safety as it relates to the role within the facility
- Demonstrated skills in food preparation and presentation
- Basic office skills, including filing and answering telephone enquiries
- Previous experience in patient assistant role
- Basic computer literacy.
- Desirable:

- Completion of a Patient Service Assistant Certificate or equivalent qualification
- Demonstrated commitment to quality improvement initiatives.
- Effective communication skills, both written and verbal
- Team player

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