Front End Supervisor

**About our Business**

Since our humble thrift shop beginnings, we’ve come a long way in the secondhand space. We’ve grown from a single shop to a global reuse champion Every day at Savers, we proudly embrace our purpose to Champion Reuse. Creative, meaningful, dynamic, and fun-we’re a big little company that makes an impact in real ways, every day. How we do it, and the people that we do it with, matters a great deal.

**About the Role**

Reporting to the Store Manager at our **Burnside store**, the Front End Supervisor is responsible for leading our Retail Operations Team. The Operations team is responsible for ensuring our Savers customers and donors receive exceptional customer service.

A typical day for the Front End Supervisor might include:

- Overseeing the day-to-day functions of the sales floor in a big box environment
- On a shift, providing leadership and supervision to a team of up to 12 team members
- Leading by example and role-modelling outstanding customer service by meeting and engaging with our wonderful customers and donors
- Welcoming and training new team members into our business, supporting them to succeed and grow in their roles.

**About You**

To ensure you can hit the ground running, you will have a mix of the following:

- Availability for full time hours on a roster from Monday to Sunday on a flexible rotating roster
- Experience managing teams in a fast-paced environment - you might have worked in retail, production, warehousing, hospitality, or other customer-focused industries
- Strong communication and coaching skills - you know how to empower and inspire your team to achieve their goals
- Impact driven - you want to make an impact on your team and your community
- Customer focused - we make service count, so you will need to be passionate about providing an exceptional experience at every interaction with our valued customers and donors
- Eager to learn - you are always looking to find a better way, adapt and improve
- Do the right thing - you are passionate about standing up for what’s right and doing what you say you will
- Celebrate uniqueness - we are made up of people from many different backgrounds, so you recognize that we all have something special to contribute.

Please note:
**Salary**: $53,000.00 - $54,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Rotating roster
- Weekend availability

Supplemental pay types:

- Quarterly bonus

**Experience**:

- leadership: 2 years (preferred)
- Customer service: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person