Swim School Manager

JUMP Swim School in Doncaster East is currently seeking a highly motivated Manager with exceptional social media skills to join our team. If you are passionate about swimming, possess strong customer service abilities, and have experience managing social media platforms, we encourage you to apply.

**POSITON TITLE**:Swim School Manager

**IMMEDIATE SUPERVISOR**:Franchise Owner

**DIRECT REPORTS**:Swimming and Water Safety Teachers/ Customer Service Officer(s)

**PRIMARY OBJECTIVE**:
To ensure effective and efficient operations of the swim school in accordance with operational practices, contractual requirements, quality systems, legislative regulations, and relevant industry guidelines. To implement and maintain all company policies and procedures. To review all existing processes and advise on the necessary operational changes, improvements, and amendments to maintain high levels of customer service, procedural effectiveness, and financial viability.

**CORPORATE RESPONSIBILITIES**
- Compliance with all company policies and procedures.
- Efficient and effective use of all company resources and as relevant to the level of responsibility for the position.
- Conduct all business transactions in an ethical, friendly, efficient and professional manner.
- Provide excellent customer service.
- Ensure all corporate information is captured within company systems adhering to recordkeeping policies and procedures.

**OCCUPATIONAL HEALTH & SAFETY RESPONSIBILITIES (Employee)**
- Comply with all Occupational Health & Safety statutes, regulations, and company policies. Show commitment to safe work practices, instructions, and rules. Use appropriate protective clothing and equipment where required.
- Display commitment to Equal Employment Opportunity, Diversity, and Anti-Discrimination principles.
- Adhere to all training instructions and standard work procedures.
- Ensure that any incidents, accidents, or near-misses are reported to your supervisor or manager.
- Use machinery and equipment (including personal protective equipment - PPE) only in accordance with the procedures and training provided to you.
- Be familiar with evacuation and emergency procedures and the location of first aid and fire equipment.
- Be responsible for and considerate of your own health and safety and that of the others in the workplace.

**OCCUPATIONAL HEALTH & SAFETY RESPONSIBILITIES (Manager)**
- Set an example for fellow employees to follow by adhering to Occupational Health & Safety (OH&S) processes and management systems provided by JUMP Swim Schools and legislative regulatory standards.
- Control the operation of your swim school by developing safe work procedures and setting guidelines.
- Discuss safety aspects of all operations with your employees and the importance of OH&S.
- Ensure that safety is included in all employee's departmental induction and on-the-job training sessions.
- Ensure that every employee has received adequate training and safety instructions to perform their role.
- Investigate all incidents to determine causes and corrective action to prevent reoccurrence. Ensure that all incidents and near misses are recorded through the Incident Report Form and submitted to the Franchise Owner and/or Area Manager as required.
- Instruct employees in the safe use of personal protective equipment.
- Ensure that first aid locations, fire protection equipment, evacuation procedures, and other emergency procedures are part of the swim school’s standard employee induction process.
- Ensure all equipment tests and inspections are complied with as required by law.

**KEY RESPONSIBILITIES OF THE POSITION**

1. Ensure the smooth daily operation of the swim school across all areas.

3. Managing and supervision of all swim teachers, including staff rosters, performance management, and recruitment of new employees.

4. Ensure that customer feedback is acted upon and, over time, reduce any negative perception communicated by customers regarding site operations.

5. Maintain accurate and up to date employee, customer, pool maintenance, safety, and other records as required, including payments and Incident Register.

6. Develop and implement local area marketing initiatives to increase enrolment numbers.

7. Performing and recording all daily/weekly/monthly checklists required.

8. Ongoing training to ensure company standards are maintained.

9. Ensure the physical appearance, cleanliness, and safety of the site are maintained to a high standard.

10. General financial duties including assisting with payment reconciliations, payroll, and accounts payable.

11. Stock control.

12. Maintenance of all onsite equipment to ensure these are regularly serviced, cleaned, and always in a good working order.

13. Other general administration, cleaning, and service duties as required and directed.

**KEY PERFORMANCE INDICATORS**

This section is to be completed by the employee assigned to the role in consultation with their Immediate Supervisor/Manage