Support Officer

**SUPPORT OFFICER**

**This opportunity offers**:

- Ongoing employment
- Full time role & 35 hour working week
- Attractive annual salary $41,851 - $73,755 p.a. plus 11.5% superannuation
- Location: Cameron Park
- Free onsite car parking available

**Join Our Team: Protect, Serve, and Make a Difference**

We are the Rural Fire Service (RFS), a dedicated community of volunteers providing fire and emergency services to approximately 95% of NSW. When you work with the RFS, you join a passionate team committed to protecting our neighbours, the wider community, and the environment from the threat of bushfires and other emergencies. With over 70,000 volunteer members and staff, we embody the spirit of mutual respect, support, friendship, and camaraderie. We are one team with many players, united by a single purpose. If you share our passion for community service and environmental protection, we want to hear from you Become a part of our mission to safeguard lives and our cherished NSW landscapes.

**What You’ll be doing**:
The role is based at Cameron Park at the Hunter Area Command Office. The Hunter Area Command provides support to our five District Offices with key specialist functions of People & Business, Community Risk and Capability.

Balancing multiple tasks with competing demands whilst supporting the Capability team’s projects and programs will be a key challenge for this role.

**To thrive in this role, you will**:

- Provide high levels of customer service to internal and external customers and communicate effectively across all levels
- Possess an understanding of volunteer and community engagement
- Show initiative, multi-task and prioritise workloads
- Take initiative and support the team to achieve business goals
- Be proficient in technology, in particular Microsoft Office Suite
- Adapt to changing situations and respond quickly

If you are interested in finding out more about this opportunity, please access the **role description** **and our **organisation structure**.

**Why work for us?**
- Corporate uniform available
- Attractive leave entitlements including **4 weeks **annual leave per year, plus more
- Free access to our Member Assistance Program (MAP) for all RFS members, and their immediate family
- Salary packaging options available
- One ‘Agreed Absence’ leave day per calendar month
- Ongoing learning and professional development programs (RFS is a Registered Training Organisation giving you access to various internal courses)
- Partnership with Fitness Passport for eligible RFS staff and their families to access more than 845 gyms and pools

**Looking for more information?**

Why not reach out to our role expert Chris Wilson, A/ Manager Capability Hunter, for a confidential chat on 0447 106 610.

**To ignite your RFS journey**:

- A **cover letter** in PDF format, addressing how you meet the essential requirements of the role, outlining your suitability and why you are interested in this opportunity (maximum 2 pages);
- Describe how you use different software in your workplace. List the programs that you have used and describe how you use the technology to improve efficiency or customer service outcomes.
- Describe a time you have provided support to a team in the delivery of a key project. What strategies did the team adopt to ensure the project was successful, what was your contribution?

**Important recruitment Information**
- A **recruitment (talent) pool** may be created through this recruitment process to fill future ongoing, temporary, casual and term, full time or part time opportunities.
- We value a diverse and inclusive workplace and are committed to ensuring our employees represent the diversity of communities that we serve.
- Learn more about how RFS members support communities across NSW below_

**Vacancy Reference: R24/286**

Keep up to date with the RFS on our socials

This may not be the role for you, however you can check out other vacancies in the RFS **here**, or consider **volunteering** with your local Brigade.