Dispute Resolution Manager

1 week ago

Sydney, Australia Impel Management Pty Ltd Full time

Rapidly growing Fintech
- Highly competitive salary package + hybrid working
- Fantastic modern office

We are seeking a Dispute Resolution Manager with experience dealing with AFCA to join a vibrant and growing non-bank lender who specialise in helping SME's achieve their dreams through.

The role will be to manage a newly established team with one junior staff member.

**Day to Day responsibilities**:

- Case management of AFCA complaints & negotiations
- Manage escalated mediation and problem solving for Consumers
- Management of IDR/EDR complaints
- Work with our 3rd party legal team to negotiate commercially minded

settlements
- Manage high priority legal requirements for the Collections Team
- Ownership of Hardship agreements with customer
- Manage small Service team

**To be considered for the role you will have**:

- Strong experience working with or in SME lending businesses
- 1-2 years' experience in complaints and settlement negotiations
- Good understanding of legal requirements through the arrears

process
- Excellent communication skills and ability to negotiate fairly and

professionally
- Ability to work with technology - internal systems as well as navigating

third party portal
- Demonstrated initiative, drive, enthusiasm, and a team player
- Excellent organisational and time management skills
- High attention to detail
- Ability to work well with other people and build good relationships

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