- Video Conferencing

7 days ago

Canberra, Australia Canberra Consulting Full time

**About us**
Canberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the right environment, ensuring professional satisfaction and ongoing development opportunities. Our focus is ensuring that both you and our client are a good match and that we give you every opportunity to succeed.

**The Opportunity**
Our client is a large, central Commonwealth Department requiring the services of multiple resources to provide Video Conferencing / Audio Visual Technical Support to the department. The Video Conferencing / Audio Visual Technicians (SFIA 3-4) will be required to augment and work under the direction of the Video Conferencing team. The technicians will provide:

- Level 2 technical support, using ITSM tools, processes, and governance structures.
- Video conferencing concierge services to DFAT end users.

**To be successful in this role, you will need**:

- Technical Proficiency with Cisco Products. Demonstrated experience in configuring, maintaining, and troubleshooting Cisco video conferencing and audiovisual equipment.
- Understanding of ITIL Framework. Knowledge of ITIL practices relevant to IT service management and operations, particularly in service request fulfilment, incident, and problem management.
- Experience in Audio Visual Systems. Proven capability in setting up, operating, and troubleshooting a variety of AV equipment and systems, including microphones, speakers, video monitors, projectors, and related technology.
- Customer Service Skills. Strong interpersonal and communication skills to effectively assist and resolve government customer queries and issues.
- Problem-Solving Abilities. Aptitude for quickly diagnosing and resolving technical issues in high-pressure environments.
- Documentation Skills. Competency in documenting processes and incidents accurately and according to organizational standards, facilitating clear communication and compliance with operational requirements.
- Security clearance ant or higher than NV2.

**Location**

JO-2404-4513

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