Client Solutions Specialist

2 days ago

Mascot, Australia Toll Group Full time

Company Description

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving - across towns, across countries and across continents.

**Job Description**:
We are looking for an experienced Client Services Coordinator to join our Global Forwarding Division based in Mascot, NSW. Reporting to the Client Services Manager in Sydney, this position offers an opportunity to a professional individual who is enthusiastic about delivering exceptional customer service.

In return, we are offering flexibility to WFH 2 days a week, free parking on site, Birthday day-off and more

**As the Client Services Coordinator, you will**:

- Process customer bookings (Air/Sea), document request and job invoicing.
- Regularly review daily reports for bookings, OBL compliance and customs clearance.
- Prepare Client Implementation Plan and oversee the process.
- Identify supply chain opportunities that deliver value for both the client and Toll.
- Identify potential issues and provide proactive problem solving.
- Foster strong relationships with internal/external parties, overseas offices and agents
- Ensure client rates are maintained/updated in CargoWise.
- Process customer booking, document request and liaising with overseas agents in a timely and professional manner.

**Qualifications**:
To be successful in this role, you will need:

- Freight Forwarding or relevant industry experience
- Exceptional customer service skills.
- The ability to meet competing deadlines within a fast-paced environment.
- Strong communication and numeracy skills.
- Strong Computer skills, including good knowledge of Microsoft Office.
- Knowledge of CargoWise 1 software - beneficial.
- High level attention to detail and time management skills.

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

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