Front Office Coordinator West Lakes, Sa

**Job Reference: GEGS-JO-2209-20623**

A career at **Bupa Dental West Lakes** is more than just a job. It's an opportunity to make a real difference in the lives of our customers and community. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It's a promise to our customers to change lives for the better. Our people are at the heart of this. It's their passion, ideas and commitment that will shape a brighter future for both Bupa Dental and our customers.

Our practice offers a wide range of dental services tailored to our patient's individual needs, promoting lifelong oral health, and providing a great looking smile. We utilize the latest in dental technology including the latest CEREC machine, digital radiography (bite-wing x-rays and OPG), intra-oral cameras, meaning we only offer the best treatment options for our patients.

A rare opportunity has risen for an experienced and highly motivated **Front Office Coordinator** with outstanding interpersonal skills to join our practice on a **full-time basis**. This is an excellent opportunity for a passionate and hardworking individual looking to establish themselves in our beautiful practice.

The Front Office Coordinator will play a crucial role in our patient interaction at the practice and as such should display outstanding communication skills, while also playing a key role in team coordination, and being able to assist with day-to-day administration.

**Heart of the role**:

- Patient liaisons; communicating the need for treatment to our patients in an educated and professional manner
- High-end patient care; building & maintaining relationships with all clients in a friendly & warm manner
- Patient management; answering all phone enquiries, greeting, and assisting clients, checking, processing & managing customer accounts; assisting to manage the patient recall system
- Liaising & collaborating with the principal dentist
- Processing referrals; finalising referral letters and other practice correspondence, managing internal & external referrals

**What You'll bring**:

- At least 1 years’ experience in the dental industry will be required for this role
- A background in Dental /medical admin will be highly regarded
- Experience with Dental software and computer literacy will be highly regarded
- A displayed excellence in relating to our patients; a high degree of empathy and the willingness to go the extra mile for our patients
- Top-quality written and verbal communication skills; fantastic phone manner, ability to build team & client relationships
- Very strong organisation and time management skills; ability to multitask and pick up new systems quickly
- Valid Working with Childrens Check required

**Benefits of joining Bupa Dental Care**:
Work with us in a practice support role, and you can look forward to being surrounded by great colleagues as you play your own part in embedding our people-friendly, patient-centric ethos. We'll also give you access to:

- Paid parental leave
- Standard leave entitlements (annual leave, sick leave, bereavement leave, carers leave)
- Reward and recognition programs
- Well designed and fitted out practices with the latest equipment/technology for great patient care and experience
- Networking opportunities across the business and with peers
- Salary sacrifice policy
- Access to benefits such as, HI discount, optical discount, pet, and travel insurance discounts, etc
- Set remuneration bands with regular performance discussions and remuneration reviews

**How to apply**:
Our people are at the heart of everything we do because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant & talented experts.

**It is essential to hold a current DCSI working with children clearance before commencing this role**

**All workers must be vaccinated against COVID19 and have the relevant COVID and Booster vaccinations in line with State legislation. Evidence of these vaccinations will be required on your commencement date.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Referral program

Schedule:

- 8 hour shift

Ability to commute/relocate:

- West Lakes SA: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Front desk: 1 year (preferred)

Work Authorisation:

- Australia (required)