Concierge I Part- Time and Full-time Positions

**About the Company**

The Langham, Sydney is the city's most exclusive harbourside address. Nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed luxury and opulence.

We are recognised for our:

- Outstanding five-star luxury hotel accommodation
- Lavish event spaces
- One-of-a-kind and sought after dining experiences
- Sydney's most renowned Day Spa
- Excellent leisure facilities, including a fully-equipped Health Club, swimming pool, Jacuzzi and steam rooms

**About the Role**

We are looking for a dynamic and enthusiastic Concierge.

This role plays an important part in first impressions for our guests. The Concierge with work closely with our Chief Concierge and is required to offer guests an unforgettable 5 star experience with excellent service, consistent with The Langham, Sydney standards, policies and procedures.

You will be self-motivated, self-disciplined and have a natural ability to work within a team environment. You will possess the ability to multi-task, and be organised in this busy hands-on role.

Of course, excellent communication skills are essential.

You must have availability throughout the week and weekends, and understand a rotating roster of Monday - Sunday is expected.

**Duties & Responsibilities**

Your duties will include:

- Meeting and greeting guests
- Delivery of luggage to guest rooms in a timely manner
- Explaining the workings of the room inclusive of room features in line with operating standards
- Providing information on local attractions and activities, and assisting with specific guest requirements
- Reviewing arrival lists and anticipating guest needs
- Maintaining lobby and drive way areas, hotel vehicles and porter equipment
- Maintaining a high level of product and service knowledge in order to explain and sell services and facilities to guests
- Creating a positive hotel image at all times
- Ensuring cleanliness and presentation standards are impeccable and in accordance with organisational policy and guidelines
- Ensuring effective shift hand-over
- Interacting with department and hotel associates and management in a professional and positive manner to foster good rapport, promote team spirit and ensure two-way communications
- Assisting other areas such as Front Office where required or directed

**Skills & Experience**

Your skills and experience will include:

- Previous experience in a similar role (will be highly regarded)
- Les Clefs d'Or concierge is preferred
- Ability to demonstrate a commitment to outstanding customer service
- Possessing a high standard of grooming and personal presentation
- Excellent communication and interpersonal skills
- Computer literacy (Microsoft Office)
- Attention to detail, flexibility and reliability.
- Current open manual driver's license
- Ability to embrace and demonstrate Langham Hospitality Group values.

**Benefits**

In return for your bespoke service to our guests and dedication to the hotel, we will offer you:

- A competitive salary
- Great development opportunities
- Staff meals
- Discounts on dining and accommodation
- Complimentary nights at our overseas hotels

If you want to work in an enchanting environment, with an engaged team that is committed to 'Knowing Our Guests and, Building Great Memories',**CLICK APPLY NOW**

**Job Types**: Full-time, Part-time

**Salary**: $24.00 - $35.00 per hour

**Benefits**:

- Employee discount
- Free drinks
- Free food
- Referral program

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Monday to Friday
- Morning shift
- Public holidays
- Weekend availability

Application Question(s):

- Do you have a valid driving licence?

Work Authorisation:

- Australia (required)

Work Location: In person