Massage Store Manager

7 days ago

Kew East, Australia JKO Business & Tax Solutions Full time

**Massage Store Manager - Full-Time**

We’re looking for a proactive and experienced **Massage Store Manager** to lead the daily operations of our Thai massage and wellness centre. This role blends front desk responsibilities, team coordination, and operational leadership—all within a single location. If you’re passionate about wellness and thrive in a hands-on environment, we’d love to hear from you.

**What You’ll Do**

As the Store Manager, you’ll be the central link between therapists, clients, and leadership—ensuring smooth operations and exceptional service delivery. Your day-to-day will include:

- Supervising and supporting massage therapists throughout their shifts
- Managing reception duties including bookings, client inquiries, and walk-ins
- Creating and maintaining staff rosters and shift coverage
- Collaborating with senior therapists on training and team development
- Overseeing store readiness: stock levels, room setup, and cleanliness
- Leading customer service training and maintaining high guest satisfaction
- Assisting with onboarding and performance coaching for new staff
- Handling client feedback and resolving issues professionally
- Contributing to business improvement initiatives led by the Director

**About You**

We’re seeking someone who brings both leadership and care to the role:

- Background in massage or beauty therapy is a plus
- Can speak English and Thai
- Can create marketing plans and strategies
- Preferably 2 years of experience in a supervisory or leadership role
- Familiarity with wellness or spa environments
- Strong communication skills and a collaborative mindset
- Committed to delivering excellent client experiences
- Available to work full-time (40 hours/week), including weekends
- Professional presentation and a high level of accountability

**Why Join Us**
- Be a key part of a growing wellness business
- Work with a team that values healing, culture, and care
- Take part in meaningful projects and real operational improvements
- Competitive salary based on experience and contribution
- Ongoing support from the Director and leadership team

**Job Types**: Full-time, Permanent, Casual, Seasonal, Temp to perm

Pay: $40,000.00 - $60,000.00 per year

Work Authorisation:

- Australia (required)

Work Location: In person

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