Graduate - Customer Support Agent (@ Tech Startup)

2 weeks ago

Haymarket, Australia Hatch Full time

** This role is at Hnry (not for Hatch)**

Hatch is supporting Hnry to find a great Customer Care Agent to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Hnry.

**About the role at Hnry**

Customers are at the heart of everything Hnry does and we are looking for a self-motivated customer success specialist who can work effectively in a fast-paced environment, and help to support the rest of the team in continuing to deliver the exceptional level of customer experience our customers have come to expect.

Reporting into our Customer Success Manager, the Customer Success Agent is responsible for developing customer relationships that promote retention and loyalty, working closely with customers to ensure they are engaged, excited and satisfied with the service they receive, as well as canvassing customers on areas where we could improve.

You will be dealing with a diverse range of customers and all of your interactions will require strong emotional intelligence, and an ability to understand and interpret, sometimes complex, tax queries.

**Seniority**

**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Core Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Implementation and Onboarding - Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption

**Strengths**
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Verbal communication - Speaks clearly to convey information effectively to a target audience
- Problem solving - Identifies problems and develops logical solutions that address the problems

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Hnry.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $85,000.00 per year

Work Location: Hybrid remote in Haymarket, NSW 2000

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