Store Leader

3 days ago

Belconnen, Australia Travelex Full time

STORE LEADER

Role purpose:
To run a profitable Travelex business in line with our gold standards, company Philosophies and operational systems. The Store Leader is responsible for the overall performance of their assigned store, reporting into the Area Manager

Key accountabilities:
Grow sales and profitability of the store measured by:

- Annual sales and profit growth. Increased on-online/ATM sales.
- Customer retention

Optimise the Customer Experience measured by:

- Following the C.A.R.E selling model to maximise initial sales and future online sales
- Embrace the Digital mindset - Social Media-Google reviews
- encourage customers to add a Google review, Instagram and Facebook
- Effectively train, coach, develop new starters and existing team members

Maintain a safe, secure and compliant working environment measured by:

- KYC Error Rate
- Spot checks
- OCR
- Identify & escalate OHS/maintenance issues

Leader & Motivator:

- Drive sales in store and fellow team members to success using the regions vision and business plan as a guide
- Set sales goals / deadlines on a daily basis and works to achieve and exceed these goals
- Inspire and motivate team members to achieve sales results and personal results by assisting team members to set and achieve their own goals
- Create an environment for success
- Lead by example in behaviour, attitude and sales performance

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