Guest Service Agent

2 weeks ago

Chermside, Australia UniLodge Full time

Full Time Position
- Roster: Monday to Sunday rotating roster with morning, afternoon and evening shifts, including Public Holidays
- Work across Chermside and Taringa properties

Essence Apartments and Suites is a part of Australia’s leading student accommodation provider, UniLodge. Our properties located at Chermside and Taringa provide four-star luxury accommodation, as well as state-of-the-art meeting and conference facilities. We’re the ideal choice for medical stays, business, or leisure.

If you have the ability to make people feel welcome and valued, and you aspire to develop your skills and grow your career we encourage you to join our team and share our vision - to build inclusive communities for inspired living.

**The Role**

As a Guest Service Agent (internally known as Front Office Receptionist) you will be a friendly face and first point of contact for our guests. Some of your key responsibilities will include:

- Achieve a positive guest experience and outcomes
- Promote our properties to maximise room occupancy and revenue using up selling techniques to promote hotel services and facilities at every opportunity
- Demonstrate sound knowledge of room rates, packages, services, etc.
- Acquire knowledge of the local areas and the facilities and services close by

**About You**

Attitude is everything in this position. We are looking for a reliable team player with a can-do attitude. Your engaging and bubbly personality along with your exceptional communication skills will contribute to enhancing overall guest experience from check-in through to check-out. You will be okay with working in a changing environment, and will have the ability to remain calm, efficient and organised during peak periods. Solid admin and computer skills are also essential in this role.

Whilst previous hotel or conferencing events experience will be highly regarded, it is not essential if you have the motivation to succeed in this role.

**Why work for us?**

We are ambitious, progressive, and passionate about our mission. Across our business we have built an enviable culture of trust, engagement, collaboration, and fun. Our guests come from diverse backgrounds, and we want our teams to reflect this.

Our people are our greatest asset, and we go the extra mile to invest in you and make your career as rewarding as possible. We offer a range of employee benefits covering internal career growth opportunities, learning & development, a wellbeing program, Employee Assistance Program (EAP), and recognition and rewards.

  • Booking Agent/medical Receptionist

    2 weeks ago

    Chermside, Australia I-MED Full time

    Are you ready to be the friendly voice that assists clients with their complex bookings and ensures our operations run smoothly? We're thrilled to offer you the chance to make a difference in our dynamic environment. As a Booking Agent, you'll be at the heart of our customer experience, providing exceptional service and support. **About Us**: At I-MED our...

  • Customer Service

    2 days ago

    Chermside, Australia Place Estate Agents Full time

    Place Ascot opened its doors in 2004, bringing the vibrant Place style to this area and surrounding suburbs with its unique ‘one office, multiple locations’ approach to real estate. Directors Patrick McKinnon and Drew Davies lead a first-class team of top real estate professionals to ensure that the Ascot office continues to uphold the incomparable Place...

  • Customer Experience Ambassador

    6 days ago

    Chermside, Queensland, Australia beBeeService Full time $55,000 - $85,000

    Delivering Exceptional Guest ExperiencesWe strive to create memorable experiences for our guests. As a key member of the team, you'll play a vital role in delivering exceptional service and ensuring a welcoming atmosphere for all visitors.A Typical DayEngage with guests by sharing your knowledge of our products and services, creating special moments that...

  • Housekeeper

    6 days ago

    Chermside, Queensland, Australia beBeeCleanliness Full time $55,000 - $85,000

    Hotel Ambassador RoleThe successful applicant will create a clean and welcoming environment for guests.This is a fantastic opportunity to develop your housekeeping skills in a dynamic hospitality setting.Key Responsibilities:Clean guest rooms, including stripping and making beds.Oversee the daily cleaning of public areas.Ensure high cleanliness standards are...

  • Team Members

    2 weeks ago

    Chermside, Australia Kingpin Full time

    Who are we? We’re glad you asked! Kingpin is your go-to premier entertainment destination where guests feel like royalty and our team feel like family. Kingpin is a part of The Entertainment and Education Group (TEEG) which is one of the world’s LARGEST entertainment brands and includes our other brands, Zone Bowling and Timezone! Across Australia and...

  • Holey Moley Chermside Casuals

    2 weeks ago

    Chermside, Australia Funlab Full time

    Welcome to Funlab - the world’s premier creator of competitive socialising experiences and the first B Corp-certified company in our industry. That means we’re serious about using fun for good—creating epic experiences while making a positive impact on our people, our communities, and the planet. With eight fun-inducing brands, 50+ venues across...

  • Food and Beverage Attendant

    1 week ago

    Chermside, Queensland, Australia ALH Hotels Full time $104,000 - $130,878 per year

    About the RoleFood & Beverage Attendant | Chermside Tavern | Dream big with us Good food, good drinks and good people - what could be better? At ALH, our pubs are a place to escape and feel at home. Where stories are made and retold. And with passion on tap, our team adds to every pub's story. Our team is famous for being themselves and having a laugh. As...

  • Holey Moley Chermside Casuals

    2 weeks ago

    Chermside, Australia Funlab Full time

    Funlab is an Australian out of home entertainment company, home to brands including Strike, Archie Brothers Cirque Electriq and Holey Moley. Based in Melbourne, Funlab provides a fun and positive work environment with the goal of ensuring every guest to one of our venues has a memorable experience. We believe Fun is Infectious. It’s important. It’s not...

  • Holey Moley Chermside Assistant Venue Manager

    2 weeks ago

    Chermside, Australia Funlab Full time

    Welcome to Funlab - the world’s premier creator of competitive socialising experiences and the first B Corp-certified company in our industry. That means we’re serious about using fun for good—creating epic experiences while making a positive impact on our people, our communities, and the planet. With eight fun-inducing brands, 50+ venues across...

  • Holey Moley Chermside Assistant Venue Manager

    2 weeks ago

    Chermside, Australia Funlab Full time

    Be yourself. Love, Funlab. Welcome to Funlab - the world’s premier creator of competitive socialising experiences and the first B Corp-certified company in our industry. That means we’re serious about using fun for good—creating epic experiences while making a positive impact on our people, our communities, and the planet. With eight fun-inducing...