Sales Agent

Do you love delighting customers? Do you love the thrill of making a sale? Join our founding National Online Sales Team that are changing the ways cars are bought and sold in Australia

As a Sales Agent your biggest job will be to delight and amaze our customers when you are responding to them, as they research and buy their dream car.

**Responsibilities**:

- Be a part of a high performing sales team, and you will be an integral part of the business meeting and exceeding their sales goals
- Be the face and voice of Cars24 to our customers when speaking with them
- Go above and beyond to delight and amaze our customers, with a warm attitude, exceptional communication skills and a highly professional demeanour - so much so that they would want to tell their friends all about their experience with Cars24
- Be able to build trust with your customers by being responsive, reliable and communicative, and proactively help resolve customer issues on the spot - no problem is too hard for you
- Liaise closely with the customer operations team to ensure the right car is prepared for delivery
- Liaise closely with the customer operations team and ensure all paperwork required to complete the sale is completed smoothly, with mínimal hassle
- Be willing to learn about the different buy/sell processes in every state
- Be willing to learn how to explain various car features to customers; we will provide training to guide you
- Help shape and support the development of customer-facing processes in our new business - we’re writing the playbook as we go
- Customer satisfaction and sales metrics will be your performance indicator

**What you should have**:

- Previous experience in a role that involved sales, and closing a deal
- A customer champion outlook - you take seriously the role of being the voice of the customer within the organisation and nothing less than 100% satisfaction is good enough for you.
- You’re a solid team player who is revving to do something different and be a part of a team that will change how cars are bought and sold in Australia
- Self-starter, autonomous - you proactively own your space and can act with mínimal instruction. The tenacity and commitment to take us from start-up to scale-up.
- A creative problem-solver, able to work outside of expectations and processes across the organisation to generate solutions for our customers.
- Car knowledge, while it would be great to know the ins and outs of most makes and models, more important is a fantastic attitude to learn and help customers on their car buying journey.
- You are flexible and are willing to work after hours and weekends, based on a rotating roster (8am - 8pm over 7 days a week).

**What we offer in return**:

- Excellent salary, bonus commission structure and employee benefits
- Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars
- Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. Be a part of a fun, energetic team with a “can-do” attitude
- While we envision building a central hub to work from there will be opportunities to work remote / hybrid and flexibility for part-timers.